Shayne

[Shayne @ShayneZ0131]

And the timing was coercive: you handled this LAST MINUTE, leaving me no real choice. I'd already driven an hour to Levi's Stadium and paid for parking — reject your downgrade and I'd miss the show entirely. That's not a resolution, that's holding a customer hostage.

[Shayne @ShayneZ0131]

@StubHub @StubHubHelp Your "FanProtect Guarantee" is a scam. I paid for Bruno Mars TONIGHT — Sec 403, Row 7, Seat 8 (Order #656724337). The seller sent me a ticket for a COMPLETELY DIFFERENT EVENT (Washington Huskies football via SeatGeek).

[Shayne @ShayneZ0131]

I refused the fraudulent transfer and spent all afternoon on support. Your "resolution": Sec 403, Row 28 — the LAST ROW. FanProtect promises COMPARABLE replacements. you simply failed the guarantee.