Sheena Gupta

[Sheena Gupta @SheenaGupta19]

@cromaretail I have not received any response yet. I can see how seriously you take these matters and escalations

[Sheena Gupta @SheenaGupta19]

Hey @cromaretail, I bought a washing machine 2 weeks ago and it’s still sitting uninstalled. Every day I’m told a technician will be assigned "within 48 hours," but nothing happens. Truly terrible customer service. Please look into this incompetency
Order ID- #SOA151382082642

[Sheena Gupta @SheenaGupta19]

@cromaretail @talk2ashishm Very pathetic experience with customer care representative.

[Sheena Gupta @SheenaGupta19]

@cromaretail The customer care number always asks us to connect through WhatsApp, but the resolution is never provided on WA by neither the AI not human, what is the customer care service for? Been struggling since 2 weeks but no response. Pathetic experience.

[Sheena Gupta @SheenaGupta19]

@symphonylimited Do you actually have any customer care representative to talk to?? Or is it always just put on hold and then register a complaint through WhatsApp?? I want to connect with some human please.

[Sheena Gupta @SheenaGupta19]

Is your RO actually working? My TDS meter shows the reject water is purer than what’s going in. 📉 Meters should be compulsory for every household. Don’t let "safe" water be a pretense for unhealthy minerals. Verify your water! 💧 #WaterSafetyisnecessary #TDS
@Eureka_ForbesIN

[Sheena Gupta @SheenaGupta19]

@UC_Assist Can I get an agent to talk to??? Your AI is useless in the app.

[Sheena Gupta @SheenaGupta19]

@OnePlus_IN @onepluscareIN @OnePlus_Support Pathetic repair services where the technician did not even share any warranty card. Who will be held accountable for this now? Do I have to spend 5k per month to watch the TV now???? Not even 5 years since I got this TV and such pathetic response and after sales services.

[Sheena Gupta @SheenaGupta19]

@OnePlus_IN @onepluscareIN @OnePlus_Support
Third class repair services of Television. I got the tv screen repaired for 4k just a month ago and the screen has again gone bad. The representatives are again saying the technician visit will again cost me bucks.

[Sheena Gupta @SheenaGupta19]

@Olacabs

[Sheena Gupta @SheenaGupta19]

@Olacabs Lately your services, your drivers, your cars have been degrading a lot. I booked a cab, waited for it for 15 mins only to realise the driver was not coming and neither cancelled it himself. I had to cancel it and was charged a cancel fee wrongly.

[Sheena Gupta @SheenaGupta19]

This is the second time it has happened and you guys just don't take any prompt action via mail also because you think the customer will forget in a day or two. What kind of nonsense is this. Fare badha rahe ho to services dhanki karo na ki degrade.

[Sheena Gupta @SheenaGupta19]

@UC_Assist This is an honest feedback based on the fact that my masseuse's table had some loose screws. She didn't even know that but I pointed it out. So you guys should provide maintenance services regularly otherwise someone is going to end up hurting their back.

[Sheena Gupta @SheenaGupta19]

@urbancompany_UC Kindly provide your masseuse with new massage tables after a period of time because even they don't know when the screws go loose and they might end up hurting people instead of providing relief. This is a basic maintenance service expected from @UC_Assist

[Sheena Gupta @SheenaGupta19]

@UberIN_Support No you have not. Everytime I sit in Uber either the driver is rude either always on phone or telling me AC nhi chalega kyuki fare AC vala nhi h. What is this nonsense. Why your quality is degrading so much. The drivers are just pathetic. 350 rupees for 5km is not AC fare???

[Sheena Gupta @SheenaGupta19]

@UberIN_Support What kind of pathetic drivers you have started hiring. No politeness, no professionalism. Don't want to turn on AC, dirty cars, and what not. Are you so desperate right now? That you will just hire anyone? Drivers are your asset. At least hire them properly.

[Sheena Gupta @SheenaGupta19]

@UberIN_Support and above all, continuously on the phone.

[Sheena Gupta @SheenaGupta19]

@UberIN_Support Thank you for your assistance.

[Sheena Gupta @SheenaGupta19]

@Uber_India Is there any way to contact your customer care and not just get automated replies in the help section?
I took a cab yesterday and before even midway, his tyre burst. I had to cancel the trip. Still I had to pay Rs. 100, for what? Please check the fare and contact me.

[Sheena Gupta @SheenaGupta19]

@UberIN_Support How will you know which customer I am? Do you know my details?