David Sheffar

[David Sheffar @SheffarDavid]

@FedEx @FedExHelp Your team mismanifested return tracking 816552887370 (original waybill 888399237739). Instead of escalating a clear internal system glitch to the International Brokerage team, your support is just repeating scripts. Look at the log and get a supervisor to email me.

[David Sheffar @SheffarDavid]

Hey @FedEx @FedExHelp, your frontline DM support is entirely broken. Agent Ela abandoned my chat the moment I asked for a supervisor, and Agent Michelle just repeated the exact same useless robotic script to dodge a 2-month customs deadlock in Memphis.

[David Sheffar @SheffarDavid]

.@FedExHelp Your agents keep abandoning my support DMs because your internal customs system generated an "unverified" return-to-sender tracking number that frontline staff can't read. I need an international supervisor to open a stuck customs file manually. DM me now.

[David Sheffar @SheffarDavid]

@FedExHelp Thank you. I hope see can achieve something here today. More that 2 months with this issue is behind absurd.

[David Sheffar @SheffarDavid]

Still radio silence from @FedExHelp. Tracking 816552887370 has been sitting in Memphis for 2 months due to an internal manifest error on a return to the UK. Standard customer service is stuck. I need an escalation to a senior customs broker at FedEx Trade Networks.

[David Sheffar @SheffarDavid]

@FedExHelp Tracking 816552887370 has been stuck in Memphis for 2 months due to a customs manifest error on its return to the UK. Standard customer service can't fix this. Please have a senior customs broker from FedEx Trade Networks contact me to resolve it.

[David Sheffar @SheffarDavid]

@FedEx Need assistance with tracking number 816552887370, which has been stuck at the Memphis hub for two months. A paperwork error caused it to be misclassified as an export. Please escalate this to a senior customs broker to correct the manifest and return it to its origin.