Shell Stations UK

We’re here answering your questions and offering motoring tips & advice. Get in touch.

[Shell Stations UK @ShellStationsUK]

@cdrider1 Hi Clark, we are sorry to hear that. Please try to reinstall the app & clear the cookie files or simply change your internet connection from WiFi to mobile data, as it may resolve the problem. If the error will be still present after the mentioned actions, please reach us again. https://t.co/PkArWlH9ez

[Shell Stations UK @ShellStationsUK]

@DanBSpeaks Hi, thank you for reaching out and sharing your experience. We apologize for any inconvenience caused. Could you please provide us with more details such as name or address of the garage and the date of the visit via DM, so we can look into this further? Many thanks ! https://t.co/PkArWlH9ez

[Shell Stations UK @ShellStationsUK]

@KarenSBailey Hi, please reach out to customer support for assistance. They should be able to help and investigate the issue. To connect with us please follow the link: https://t.co/praXDBs6Ry

[Shell Stations UK @ShellStationsUK]

@LondoSpark Hi! The station is managed by an independent retailer. They follow a "Closed Door Policy" for safety. During this time, facilities inside the shop, such as bathrooms, are closed, and employees can't let customer in. We are sorry for the inconvenience. https://t.co/PkArWlH9ez

[Shell Stations UK @ShellStationsUK]

@Sue_Jones_71 Hi Suzanne, could you please DM us with your contact email address, so we can send you a questionnaire regarding your CCTV request? We hope to hear from you soon. https://t.co/PkArWlH9ez

[Shell Stations UK @ShellStationsUK]

Your chance to win £100 of fuel with Shell GO+ Rewards* Spend £10 or more on any Shell fuel and scan your Shell App! Available until Wednesday 6 November 2024. *T&Cs apply. For more visit: https://t.co/q6RGz1fi0W

[Shell Stations UK @ShellStationsUK]

@LianPate Hi Lian, fuel prices can vary between service stations for a number of reasons. Please also note that at independently owned Shell branded service stations the independent dealer sets the fuel prices. You can find more information on our fuel pricing here: https://t.co/lgdQKKD1wU https://t.co/PkArWlH9ez

[Shell Stations UK @ShellStationsUK]

@Danbryannnn Hi, we are very sorry for your experience. Could you please DM us with your contact email address, so we can ask about necessary details and investigate this further? We hope to hear from you soon. https://t.co/PkArWlH9ez

[Shell Stations UK @ShellStationsUK]

@PaulNissanEV Hi, if you are not able to contact Shell Recharge via email address, please alternatively try via phone number: (0)20 3868 1036. We hope it helps. https://t.co/PkArWlH9ez

[Shell Stations UK @ShellStationsUK]

Don’t miss out on your chance to win £100 of fuel with Shell GO+ Rewards!*
Simply spend £10 or more on any Shell fuel and scan your Shell App to be in with the chance to win £100 of fuel! *T&Cs apply https://t.co/d0GVwMNqtQ

[Shell Stations UK @ShellStationsUK]

@natroop1 Hi Natalie, could you please DM us with the details of the problem, so we can check if it has been already raised by our Customer Service? We hope to hear from you soon. https://t.co/PkArWlH9ez

[Shell Stations UK @ShellStationsUK]

@kendall1tau Hi Ori, we’d like to clarify that all transactions made via Pay at Pump (app payment) are automatically entered into the competition. As always, you don’t need to physically scan your card to collect points and stamps when paying with the app.

[Shell Stations UK @ShellStationsUK]

@cantpaytakeit Hi Simon, could you please DM us with your GO+ barcode number and screenshot from the bank account, so we can investigate this further? We hope to hear from you soon. https://t.co/PkArWlH9ez

[Shell Stations UK @ShellStationsUK]

@Turbomeister_UK Hi there! Thanks for reaching out. Currently, HVO is available through specific channels and for certain commercial customers. We appreciate your patience and support as we work towards making this cleaner fuel option more widely accessible.

[Shell Stations UK @ShellStationsUK]

@iannone_ian Hi Ian, please DM us your GO+ barcode number and registered email address so we can chceck and advise regarding our rewards scheme. Many thanks! https://t.co/PkArWlH9ez

[Shell Stations UK @ShellStationsUK]

@joannemoon123 Dear Jo, thank you for contacting Shell UK. Could you please DM us with the photo of the drive off letter and confirmation of the payment, so we can raise it directly with the service station operator? We hope to hear from you soon. https://t.co/PkArWlH9ez

[Shell Stations UK @ShellStationsUK]

@Mo_Sheikhs Hi, we are very sorry for your experience. Could you please send your full complaint to [email protected] or [email protected], confirming the date, approx. time of your visit and the postal code of the service station? Kind regards. https://t.co/PkArWlH9ez

[Shell Stations UK @ShellStationsUK]

@KernowChris Hi! We’re sorry to hear about your experience with the GO+ programme and the WiFi issues in Cornwall. Your feedback is important to us, and we’re working on improvements. Please DM us with more details so we can assist you further.
Regards,
Shell Stations UK

[Shell Stations UK @ShellStationsUK]

@mullers72 Hi !Thank you for reaching out. We apologize for any confusion. With our new scheme, we no longer offer the 10% discount on Costa Coffee. We appreciate your understanding and hope you continue to enjoy our services.

Best regards,
Shell Stations UK

[Shell Stations UK @ShellStationsUK]

@Barlotte_Chirch Dear Charlotte, thank you for contacting Shell UK. Regarding this particular matter please reinstall your mobile app and let us know if it resolved the problem. If not, please DM us with your Go+ barcode number. https://t.co/PkArWlH9ez