Shentel

We provide Internet, TV & Phone service to customers in Virginia, West Virginia, Pennsylvania, Maryland & Kentucky.

[America’s Communications Association @ACAConnects]

.@Shentel, an ACA Connects member, announced completion of its Virginia Telecommunications Initiative project, expanding gigabit broadband to more than 6,700 previously unserved homes in Franklin County, Virginia, through a $32M effort. Read more: https://t.co/wBwXBoTejA #AmericasCommunicationsAssociation

[Shentel @Shentel]

@PickleRickCJ8 We’re really sorry to hear this and understand your frustration — this isn’t the experience we want. Yard restoration should not be left unresolved. Please contact Customer Service at 1-800-743-6835 so we can look into this and help get it resolved.

[Shentel @Shentel]

@franCHESSca_xx We apologize, you do have to be signed up for service to create an account with us. Is there anything we can assist you with instead?

[Shentel @Shentel]

@revscottd @Roku Thank you for contacting Shentel. I apologize for the inconvenience. Please give us a call at 1-800-743-6835, or send an email to [email protected] with your physical address, and we will be happy to investigate.

[Shentel @Shentel]

@HokieHoos @WeAreSinclair @ABC13News @ABC Good Afternoon. I am sorry that you are frustrated with the programming of the ABC channels. Our packages are set as a group and we are unable to add or remove specific channels within our packages.

[Shentel @Shentel]

@talimancer2lt Good Afternoon, thank you for contacting Shentel Support. We would be happy to further investigate. Can you please provide us with your address?

[Shentel @Shentel]

@mrphiLip Good Afternoon, thank you for contacting Shentel Support. What is your address, and we would be happy to further investigate?

[Shentel @Shentel]

@hwill21 Thank you for contacting Shentel. I apologize for the ongoing issues. Please give us a call at 1-800-743-6835 or send an email to [email protected], so that we can investigate.

[Shentel @Shentel]

@katmur23 I'm sorry you are experiencing issues with our service. To ensure we share the correct information regarding your address, please call Technical Support at 1-800-743-6835. Thank you, Kimberly ~

[Shentel @Shentel]

@PeggyFarabaugh Thank you for your interest in Shentel. To better serve you, please provide us with your physical address so we can determine if we service your residence.

[Shentel @Shentel]

@MyNeighborSatan I'm sorry for the issues you are experiencing. Please reach out to Customer Service and we can review your account and issue the necessary adjustments. Thank you, Kimberly ~

[Shentel @Shentel]

@boodlebee12 While we’ve made progress, we now expect that all impacted customers will have service restored by no later than 11:30 PM tonight.

Please note that this estimate may change as work continues

We sincerely apologize for the inconvenience

[Shentel @Shentel]

@devdangerously Hello, unfortunately we would need to speak with you directly to discuss billing/account issues for security purposes. Please reach out to our customer care team at 1-800-743-6835 and we will be happy to help!

[Shentel @Shentel]

@LesterChristy You can drop equipment off at any of our retail locations. If you should need further assistance please call customer service at 1-800-743-6835 and any of our representatives will be happy to assist you.

[Shentel @Shentel]

@JaxAndJake Thank you for that, please let us know if we can be of further assistance

[Shentel @Shentel]

@JaxAndJake Please visit https://t.co/jKDtKlZjQp and fill out our contact us form to reach us by email with your account information. We will be happy to take a look and help resolve your issues.

[Shentel @Shentel]

@JaxAndJake I apologize you are having issues with our service and would be happy to review your account to work towards a solution. Please contact us at 1-800-743-6835 and we will be happy to help.

[Shentel @Shentel]

@JaxAndJake I do apologize for your issue...please reach out to us with your account information and we will be happy to help.

[Shentel @Shentel]

@JaxAndJake Please send us your service address/account information in a private message and we will be happy to review for you.