Akshay Shera

[Akshay Shera @SheraAkshay]

@AmazonHelp @AmazonHelp @AmazonIN Used your link. Got passed through 3 teams including "leadership," and all of them refused the refund your own agent confirmed in writing this morning. Their fix: a 3rd pickup attempt after 2 failures and 10 days. Filing with National Consumer Helpline now.

[Akshay Shera @SheraAkshay]

@AmazonIN @AmazonHelp @JeffBezos Ordered a chair, it arrived broken on Sep 15. I started the return the same day. 10 days later, nobody has come to pick it up. The pickup keeps getting "rescheduled": 24 hrs, 48 hrs, every single time.
1/4

[Akshay Shera @SheraAkshay]

@AmazonHelp @AmazonHelp That's the same support team that promised me a refund in writing and then took it back 3 hours later. I've contacted them 6+ times since Sep 15. I'm not starting over. Please DM me and escalate this directly. I'll share the order ID and screenshots if needed.

[Akshay Shera @SheraAkshay]

I've now paid for a broken chair and your team gives me a different story on every call. Either do a confirmed pickup tomorrow or process the refund you already promised in writing.
4/4

[Akshay Shera @SheraAkshay]

3 hours later, another agent told me: "we cannot initiate a refund for an item that wasn't returned." So the written confirmation meant nothing. I can't return the chair because YOUR pickup never shows up, and I can't get a refund because I haven't returned it.
3/4

[Akshay Shera @SheraAkshay]

On Sep 21, your support told me that if pickup didn't happen in 48 hrs, you would refund me. Nothing happened. Today an agent said the refund was initiated, gave me written confirmation, and promised an update within an hour.
2/4

[Akshay Shera @SheraAkshay]

@PUBG_Support I am getting this on steam? this is a new one. is this because servers are down?

[Akshay Shera @SheraAkshay]

@itz_komal01 Tidal

[Akshay Shera @SheraAkshay]

@NoBrokerCare @AmitKumarA @NoBrokerCare you high? It's been a month and from last 7 days I get timelines like 24h or 2-3 days? WTF? What is the turnaround time? Why don't you drop the corporate bullshitting and actually communicate clearly.

@AmitKumarA such an excellent job your support does.

[Akshay Shera @SheraAkshay]

@nobrokercom I moved my stuff from Ahmedabad to Punjab with your packers & movers, insured for ₹1L. Your team broke my LG monitor in transit. What followed was a masterclass in how NOT to handle an insured claim. @AmitKumarA you'll want to read this one. 🧵 1/8

[Akshay Shera @SheraAkshay]

@NoBrokerCare @NoBrokerCare @AmitKumarA just contacted your support again I was told to wait for 24 hours again this is just pathetic see you in court.

[Akshay Shera @SheraAkshay]

@NoBrokerCare @NoBrokerCare I'm sorry to say this that same line is what I have been told for last whole week but I see no results. I am sorry but I see only one option out of this @AmitKumarA either your teams resolves this today or I go to court that's it.

[Akshay Shera @SheraAkshay]

@NoBrokerCare @NoBrokerCare @AmitKumarA I can see that none of you seem to take this seriously

[Akshay Shera @SheraAkshay]

@NadzuAI AI

[Akshay Shera @SheraAkshay]

@NoBrokerCare @AmitKumarA is this the company you have build? Absolutely useless

[Akshay Shera @SheraAkshay]

@nobrokercom @AmitKumarA @nobrokercom @NoBrokerCare @AmitKumarA if 1 month long fasad cannot be resolved today my first stop tomorrow is chandigarh high court I already have all the documentation of emails, my statement, chats and call recordings with you ppl ready to go.

[Akshay Shera @SheraAkshay]

@nobrokercom @AmitKumarA It's now Day 7. No payout. No update. No stated criteria. An insured ₹1L claim decided by secret rules your own agents contradict on every call. @nobrokercom @AmitKumarA — how does your claims team operate, and why is the customer fed misinformation at every step? 8/8

[Akshay Shera @SheraAkshay]

@nobrokercom @AmitKumarA Then the circus. Agent 1: "We'll decide the payout per internal policy we can't disclose." Agent 2: "No criteria — full amount or nothing." Agent 3: back to "WE decide the amount," and the wait grew from 2-3 days to 5-6 right after your own email said 2-3. 3 calls, 3 stories. 7/8

[Akshay Shera @SheraAkshay]

@nobrokercom @AmitKumarA Submitted it. Your chat doesn't accept URLs, only attachments — and LG sent the estimate as a link. Your agent said: send screenshots. I did. Accepted, "resolution in 24 hrs." The resolution 24 hrs later: "we don't accept screenshots, email the URL." A full day. For that. 6/8