@Paychex 8 hours on the phone with every department possible. 2 confirmations my people were paid. They haven’t been. No one can give a straight answer. I can’t believe the incompetence. #payroll#smallBusiness#staff#customerService
@Paychex Yeah. I did. I still can't get an answer. @Paychex. No response whatsoever. My people haven't been paid. The longer you wait, the more impression my posts are getting. We're at 625 impressions in the last 30 mins. Still on hold. 7 hours 45m later. #CustomerService#payroll
We'll wire 3x. Escalate. Switch. But NOT "shit happens."
Vendors are replaceable. Your #staff is not.
Audit your #PayrollProvider:
Test response
Depts communicate?
Ask hard questions. Don't trust the sales people.
Payroll fails and staff trust breaks.
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