Amb. Dr. ShoJay® Oteri

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[Amb. Dr. ShoJay® Oteri @Shojayofficial]

@StanbicIBTC I've been trying to redeem funds from my Blunest mutual funds account Since mornings. All i get is the error attached. Now it's past 12pm. What's happening to your infrastructure?

[Amb. Dr. ShoJay® Oteri @Shojayofficial]

@aedcelectricity @Sweet_Sheda @aedcelectricity We are aware of the reduced capacity from the national grid, and the poor infrastructure. While you are "actively addressing the issues" what is your plan to downgrade tier from A to B, Since you can no longer meet the SLA requirements?

[Amb. Dr. ShoJay® Oteri @Shojayofficial]

@aedcelectricity @ItsPat_E Then take us back to band B. We cannot be paying high fee for limited supply.

[Amb. Dr. ShoJay® Oteri @Shojayofficial]

@StanbicIBTC I've been unable to process transactions all day. I can't even pay salaries. Your issues are becoming too frequent. I'm tired.

[Amb. Dr. ShoJay® Oteri @Shojayofficial]

@StanbicIBTC Please what's happening to your banking app and web? One cannot open the app, and internet banking is rejecting token pin.

[Amb. Dr. ShoJay® Oteri @Shojayofficial]

@StanbicIBTC I noticed that pin authorization has been returned for transactions, as well as sharing receipts directly from success message. You listened to your customers complaints and acted, kudos to you.

[Amb. Dr. ShoJay® Oteri @Shojayofficial]

Imagine what you do for work, but you're not paid for it. Would you still be happy to do it?

[Amb. Dr. ShoJay® Oteri @Shojayofficial]

A major foundational problem in Nigeria is Orientation. People have relatively bad orientation when it comes to critical thinking. They are unable to grasp the idea of excellence or what it means.

[Amb. Dr. ShoJay® Oteri @Shojayofficial]

@dharmorla Same here.

[Amb. Dr. ShoJay® Oteri @Shojayofficial]

At this point i think I'll just move all my money out of @StanbicIBTC bank. Because what kind of unstable amd unreliable way of service is this?
You mandated that otp must be used for transactions, now otp doesn't drop for you to complete a transaction. It's frustrating.

[Amb. Dr. ShoJay® Oteri @Shojayofficial]

@StanbicIBTC At this point i think I'll just move all my money out of @StanbicIBTC bank. Because what kind of unstable amd unreliable way of service is this?
You mandated that otp must be used for transactions, now otp doesn't drop for you to complete a transaction. It's frustrating.

[Amb. Dr. ShoJay® Oteri @Shojayofficial]

@JaphetBewise @StanbicIBTC You must be using a special app made for only you. Because the 3.0 app I'm using is complete crap.

[Amb. Dr. ShoJay® Oteri @Shojayofficial]

@StanbicIBTC Dear Stanbic. Your online services are deteriorating rapidly. Your mobile app has become slower than a tortoise. Otp's are not dropping. Just a bad experience. You should do better.

[Amb. Dr. ShoJay® Oteri @Shojayofficial]

@StanbicIBTC Dear Stanbic. Your online services are deteriorating rapidly. Your mobile app has become slower than a tortoise. Otp are not dropping. Just a bad experience. You should do better.

[Amb. Dr. ShoJay® Oteri @Shojayofficial]

@Henry4evame @StanbicIBTC Exact same thing I've been complaining about. Why is there a new policy for OTP, know that the Mobile netwrok infrastructure is just to crappy to sustain this process?

4 digit pin works very well. Why the inconvenience and stress to your customers??

[Amb. Dr. ShoJay® Oteri @Shojayofficial]

@StanbicIBTC Your app has become inconvenient. I cannot generate receipt from transaction success message. That's inconvenient.
Also i cannot complete transactions with my pin anymore, it's switched to otp. That's inconvenient .

Are we moving forward or backwards?

[Amb. Dr. ShoJay® Oteri @Shojayofficial]

@StanbicIBTC Restore that feature!!

[Amb. Dr. ShoJay® Oteri @Shojayofficial]

@StanbicIBTC Now i have to return to my app, click my account number, click generate receipt, then share to WhatsApp!!!
That is a total regression.

[Amb. Dr. ShoJay® Oteri @Shojayofficial]

@StanbicIBTC For me to come here means it's getting to me and I find it very inconvenient.
I make ALOT of transfers daily, and sharing receipts directly from the success message on the app saves me a lot of time. But after you upgraded your app to 3.0, the feature disappeared.