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@Bonetoshuk Hello @Bonetoshuk, we are pleased to read that the funds have been received. We apologize for the delay and appreciate your patience while we worked to resolve the issue. We look forward to serving you better. ~OD.
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@316Adonis Hello @316Adonis, we can confirm an agent is on chat with you. Please expect an update within 24 working hours. Thanks for your patience and understanding. ~OD.
@316Adonis Hello @316Adonis, your payment and order confirmation should have been acknowledged promptly. Please send us a DM with your order details and proof of payment, and we will look into it right away to get this resolved for you. Thank you for bringing it to our attention. ~OD.
@Bonetoshuk@Bonetoshuk, We deeply regret the experience you’ve had and understand your dissatisfaction regarding the delay in receiving your funds. Please know that your case is receiving attention, and we are continuing to follow up internally to expedite the resolution process. AA
@Bonetoshuk@Bonetoshuk, We understand how upsetting this delay has been for you, and we are truly sorry for the repeated inconvenience. Your feedback has been noted, and your case remains under active review with the appropriate team for urgent resolution. AA
@Bonetoshuk Your details have been escalated to the appropriate team for urgent resolution, and we are actively following up on your refund status. Rest assured that you will be updated shortly. AA
Hi @Bonetoshuk, we completely understand your frustration, and we sincerely apologise for how prolonged and stressful this experience has been for you. We know this is not the level of service you expected from us, especially regarding your own funds. Please provide your email address linked to your account for urgent resolution. We are actively following up on your refund status. AA
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