Shop Talk

We spend too much time and money on shiny toys without paying heed to the important basics of how to choose and successfully implement third-party software.

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Production Support Sits at the Nexus of Multiple Powerful Forces
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How to Navigate the Competing Demands of Production Support
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Compass:
Production Support Sits at the Nexus of Multiple Powerful Forces
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How to Navigate the Competing Demands of Production Support
Margin, Priority, and SLA’s, create a sort of compass to allow the team to perform predictably as the various winds push and pull from every angle.

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How to Navigate the Competing Demands of Production Support
Service Level Agreements to Set Boundaries
You have to set clear boundaries. We have only so much time in the sprint, less the margin, to accomplish the work and, not everything can be a priority.

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How to Navigate the Competing Demands of Production Support
Prioritization to Prevent Burnout and Delivery Failure
Every item, regardless of severity, needs its priority defined.

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How to Navigate the Competing Demands of Production Support
Margin to Keep Sprints Predictable
You can look at the previous defects that have come in from production to get a sense of how much of any given sprint you need to hold close to resolve Severity 1 or 2 issues.

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How to Navigate the Competing Demands of Production Support
Solving this constantly changing puzzle and adjusting each sprint to balance appropriately is challenging. Luckily, there are tools available to help.

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Each department wants to see their outstanding technical debt resolved. And they want to respond to the market with new or updated functionality. And they want to see new production defects resolved.
The trick is to shield the team from the winds and smooth out the imbalances.

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Production Support Sits at the Nexus of Multiple Powerful Forces
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Managing your Production Support – The Three Ps People, Process, and Procedure
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Production Support Mastering the Three Ps is a Path to Success (People, Process and Procedure): With the right staff, solid process, and clear, well-documented procedures, you can do anything.

[Shop Talk @ShopTalk2]

Managing your Production Support – The Three Ps
People, Process, and Procedure
https://t.co/1n3OQfXfLN

[Shop Talk @ShopTalk2]

Production Support Mastering the Three Ps is a Path to Success (People, Process and Procedure): With the right staff, solid process, and clear, well-documented procedures, you can do anything.
https://t.co/1n3OQfXfLN

[Shop Talk @ShopTalk2]

Managing your Production Support – The Three Ps Mastering the Three Ps is a Path to Success
https://t.co/1n3OQfXNBl

[Shop Talk @ShopTalk2]

Production Support
Mastering the Three Ps is a Path to Success (People, Process and Procedure):
With the right staff, solid process, and clear, well-documented procedures, you can do anything.