Shop Your Way

Explore the latest trends, shop thousands of brands, save time and money —did we mention the rewards?

[Shop Your Way @ShopYourWay]

@ash63453 Good morning Ashlee,  We are not able to communicate on "X", I sent you an email to [email protected] to better assist you.

[Shop Your Way @ShopYourWay]

@karin40218412 We are happy to offer assistance.  Please submit a help ticket to If you have any other problem with your purchase such as missing information on the gift card, an order that wasn't fully executed, the gift card wasn't delivered, or any other concern, please click on the "Cont...

[Shop Your Way @ShopYourWay]

Scoop up a gift card you can use for food delivery during the big name next weekend. Convert points to gift cards from DoorDash, Uber Eats, or GrubHub when you use your points with Shop Your Way gift cards powered by Raise. https://t.co/B7YGukY1me

[Shop Your Way @ShopYourWay]

@strictlybiz38 @Mastercard Hello Strictlybiz38,

Thank you for contacting us for assistance with your SYW MasterCard, we are not able to assist with your request as we are the Rewards Department for the SYW MasterCard. Please contact Citibank directly at 877-816-9063. Thank you for being a SWY member,

[Shop Your Way @ShopYourWay]

@Greg48080 Thanks for reaching out.

Please provide the following information so I can better assist you:
- Last 4 digits of your SYW MasterCard
- Phone Numbers (If you have more than one, please share)
- Email Addresses  (If you have more than one, please share)
- Zip Codes  (If you h...

[Shop Your Way @ShopYourWay]

@jt_omalley @Sears We're sorry to hear about this.

This is Shop Your Way rewards and we assist with points account-related issues.
You will need to contact Citibank to address the Shop Your Way MasterCard account. 
Here is Citibank's contact info: 877-816-9063

[Shop Your Way @ShopYourWay]

@Damdc3 @Citi @federalreserve Hello Damdc, if you are inquiring about your interest rate you will need to contact Citibank directly at 1-877-816-9063.

[Shop Your Way @ShopYourWay]

@JeffSchueler1 @Citi Thanks for reaching out.
This is Shop Your Way Support and we assist with points account-related issues.
You will need to contact CitiBank to address the Shop Your Way MasterCard credit card issues.

Here is CitiBank's contact number: 877-816-9063
Citibank Online Assistance TT...

[Shop Your Way @ShopYourWay]

@BrianHu20306488 @RaiseMarket @Rakuten @honey We are not able to answer questions via X.  Please submit an email to [email protected] or use this link to create a ticket.  

Please click the link below to open a help request. 
Contact Us (https://t.co/8qTLax5L0U)

[Shop Your Way @ShopYourWay]

@JoeTech_ We're sorry to hear about the trouble you're having. Please send us an email to [email protected] for further assistance.

[Shop Your Way @ShopYourWay]

@jax7804 Dear Roqué,
I hope this message finds you well. I would like to inform you that we are currently experiencing technical difficulties with our application. We kindly request that you try logging in to our website using a different device. Your cooperation in this matter is grea...

[Shop Your Way @ShopYourWay]

@SachinKumar_85 We are not able to help you via X.  Please send us an email to [email protected] instead.

[Shop Your Way @ShopYourWay]

@thesandraviles Your welcome, 

Thank You For Being A Shop Your Way Member!

[Shop Your Way @ShopYourWay]

@thesandraviles Hello Sandra,
Thanks for reaching out. 
Unfortunately, we cannot assist with matters regarding your Mastercard billing transactions since we are only on the side of the rewards department. For further assistance,  you will need to contact your Master Card with Citibank. 

Citi...

[Shop Your Way @ShopYourWay]

@ywest14 @Visa We're sorry to hear about the trouble you're having. Please reach out to us at [email protected] and we'd be happy to help!

[Shop Your Way @ShopYourWay]

@mukulSathe @Citi @bbb_us We're sorry about the frustration but your rewards accounts and billing accounts are separate.
The billing promotion is on your billing account and we cannot see your billing account, only Citibank can.

[Shop Your Way @ShopYourWay]

@mukulSathe @Citi @bbb_us We apologize for the trouble you're having. The credit card itself and any billing promotions come from Citibank. Please contact Citibank directly at 877-816-9063 for assistance with your billing account.

[Shop Your Way @ShopYourWay]

@Therese112910 We apologize for any inconvenience this situation has caused. If you open a ticket with us at [email protected], we will forward your information over to Citibank.

[Shop Your Way @ShopYourWay]

@Therese112910 Hi Therese. We're sorry to hear about the trouble you're having. Please contact Citibank directly, as this is where the billing for your card is through. If you have any questions, send us a DM and we'd be happy to help!

[Shop Your Way @ShopYourWay]

@Kola_Koladey We're very sorry for any inconvenience. Please call the number on the back of your card to discuss the situation further.

[Shop Your Way @ShopYourWay]

@Kola_Koladey thanks for reaching out! We're sorry to hear you feel that way. Send us a direct message with some more information so we can help resolve any issues you may have.