Shouryendu Ray

[Shouryendu Ray @Shouryendu]

@HPIndia @HPIndia Is this all you have to say?

[Shouryendu Ray @Shouryendu]

@HPIndia my experience with their most premium laptop (Spectre) has been a nightmare - not only is the product defective (the trackpad, camera, power unit have malfunctioned 6 times within a year), their customer service team is also unresponsive. #hp #hpspectre #hplaptop

[Shouryendu Ray @Shouryendu]

And now HP wants to send their technician for a THIRD time to re-validate the complaint. Each time the technician has mentioned in his report that the mouse and camera do not work. This rep from the CRT team refuses to call @HPIndia an ingenuous way to frustrate the customer?

[Shouryendu Ray @Shouryendu]

@HPIndia Latest Case No. 5123194223 @HPIndia Pending since April 23, 2024 and there has been no progress. Technician has visited twice - he agrees that the laptop has malfunctioned.

[Shouryendu Ray @Shouryendu]

4. June 2023 - Case No. 5101572012 - mouse not working. (Served legal notice June 5, 2023 - no response.)
5. Jan 2024 - Case No. 5101572012 - laptop not powering on.
6. April 2024 - Case No. 5101572012 - mouse & camera not working.@HPIndia Since April 23, there has been no dev.

[Shouryendu Ray @Shouryendu]

@Rajain1Dhruv @JeepIndia @JeepIndia This is deeply distressing, especially being a Jeep patron myself. Have faced poor service from your Delhi workshop (Landmark) in the past too, where my car suffered serious dents while waiting to be serviced. The workshop tried to blame my driver who wasnt even there