Shuvadip Bhattacharya

[Shuvadip Bhattacharya @ShuvadipB02]

@VidaDotWorld @HeroMotoCorp @VidaDotWorld email support just told me to go back and "coordinate" with the exact same dealership that lied and illegally charged me. Completely unacceptable deflection. @HeroMotoCorp is responsible for its PREMIA dealers. I have already escalated this in your DMs. Fix this.

[Shuvadip Bhattacharya @ShuvadipB02]

PREMIA Barasat forced an illegal ₹1K MDR surcharge on my RuPay UPI booking for a Hero Vx2 Plus. @HeroMotoCorp @VidaDotWorld support is defending it using fake "UPI rules". Passing MDR to customers violates @RBI @NPCI_NPCI rules! @jagograhakjago #RuPay

[Shuvadip Bhattacharya @ShuvadipB02]

@VidaDotWorld @HeroMotoCorp Details and evidence shared via DM. Awaiting your prompt intervention.

[Shuvadip Bhattacharya @ShuvadipB02]

This is blatant financial deception and an unfair trade practice that penalizes digital payments. Please intervene against this rogue dealership! @jagograhakjago #DigitalIndia #RuPay #HeroMotoCorp #ConsumerRights (3/3)

[Shuvadip Bhattacharya @ShuvadipB02]

Hero customer care is defending this illegal MDR surcharge, wrongly blaming "recent UPI rules" that explicitly do not apply to RuPay Credit Cards. Passing business expenses to retail customers violates network rules! @NPCI_NPCI @RBI (2/3)

[Shuvadip Bhattacharya @ShuvadipB02]

@CareDominos @dominos @CareDominos @JubilantFood I am going to lodge a formal grievance with the National Consumer Helpline (NCH) today. The guaranteed 24-hour callback for Concern ID 29047402 never happened, and the "resolution" link you sent doesn't even list the Habra store. Pathetic!

[Shuvadip Bhattacharya @ShuvadipB02]

@CareDominos The feedback form you sent doesn't work. My store (174/125, Jessore Rd, Nor, Hatthuba, Habra, West Bengal 743263) is missing from your options. I have already provided all the details and photos under Concern ID: 29047402. I shouldn't have to keep chasing this down.

[Shuvadip Bhattacharya @ShuvadipB02]

@Paytmcare Hi Customer Support team,
I am yet to get an update. If it’s being reviewed on priority, what’s taking so long? @Paytmcare

[Shuvadip Bhattacharya @ShuvadipB02]

@Paytmcare @Paytmcare by when can I expect an update?

[Shuvadip Bhattacharya @ShuvadipB02]

Absolutely no action has been taken by @delhivery & @help_delhivery . Everyday the order is going out for delivery and in the evening it is being marked undelivered saying customer was not available. Delivery agent is completely unresponsive over call.

[Shuvadip Bhattacharya @ShuvadipB02]

@help_delhivery Shared

[Shuvadip Bhattacharya @ShuvadipB02]

@SwiggyCares Thanks for finally looking into this and resolving the issue.