Shweta Thacker

Creative Life...!!

[Shweta Thacker @ShwetaThacker7]

@uptownie101 you are everywhere and responding no where! Even u will block me here as well as u did on Instagram. Respond to my cutomer query regarding my order. No response on email, call or whatsapp. Just a bull shit experience. Ss of me being blocked!

[Shweta Thacker @ShwetaThacker7]

@uptownie101 you are everywhere and responding no where! Even u will block me here as well as u did on Instagram. Respond to my cutomer query regarding my order. No response on email, call or whatsapp. Just a bull shit experience. Ss of me being blocked!

[Shweta Thacker @ShwetaThacker7]

@Cloviafashions please refer point 5.2

[Shweta Thacker @ShwetaThacker7]

Thank you @Cloviafashions for such a “good” experience

[Shweta Thacker @ShwetaThacker7]

@ACTFibernet Received my refund.. thank u team

[Shweta Thacker @ShwetaThacker7]

@ACTFibernet your team collects my router on 1st july 23 and then when I call thrice or more than that to the helpline number for my refund they state the technical team has not closed the router ticket! Means Wow! So they do not process my refund. Ticket: SR11768264692290

[Shweta Thacker @ShwetaThacker7]

@ACTFibernet @D_bAckBencHer Ticket number mentioned in above tweet. Registered mobile number share privately

[Shweta Thacker @ShwetaThacker7]

@ACTFibernet @D_bAckBencHer What will you do with the ticket number… you never “ACT” on these tickets! #poorservice #actfiber

[Shweta Thacker @ShwetaThacker7]

@D_bAckBencHer @ACTFibernet I guess this is their revenue making model ! @ACTFibernet

[Shweta Thacker @ShwetaThacker7]

@ACTFibernet you guys take away the router and do not close the relevant tickets. And this results in not refunding the amount back to customer. Wow what a revenue making algorithm!
Tweeting this for : SR11768264692290

[Shweta Thacker @ShwetaThacker7]

@ACTFibernet I am bearing with you since the day i joined this act network… no one is gonna contact back or give an apt reaponse!

[Shweta Thacker @ShwetaThacker7]

3/2 @ACTFibernet @ActfiberC my last requests are to uninstall the connection even no response on that. In this new normal of #wfh #WorkFromHome this is not recommended Here is my service id for uninstallation: SR11768104471464 which was closed within 15 min without resolving! Wow

[Shweta Thacker @ShwetaThacker7]

@ACTFibernet @ActfiberC 2/2 tried contacting local, customer care and even emailed my problem to [email protected]
[email protected]
[email protected] but it seems your customers are not imp to you!
Reg email : [email protected]

[Shweta Thacker @ShwetaThacker7]

@ACTFibernet @ActfiberC 1/2 wow what an escalation matrix do you have! I am trying to raise a complain for my internet connection from the day since I took the connection. Not even for 5 straight days the connection has functioned!

[Shweta Thacker @ShwetaThacker7]

Received my refund. Thank you @JioCare

[Shweta Thacker @ShwetaThacker7]

@JioCare 2/2 been picked up! The issued has been escalated and it also has crossed the timeline.. wow what an escalation!! The team replies to my email every time with a new date to respond or they will auto close the ticket without resolution! What a service!

[Shweta Thacker @ShwetaThacker7]

This is what my meme means!

[Shweta Thacker @ShwetaThacker7]

@JioCare Wow @reliancejio @JioCare no response yet!!

[Shweta Thacker @ShwetaThacker7]

@JioCare 1/2 I have an escalated ticket. I have cancel my old jio fiber(only internet) and buyed a new one(internet+tv). Old device was supposed to be picked up and then my refund will initiate! It has been more than 2 months I have not received my refund and nor my device has…

[Shweta Thacker @ShwetaThacker7]

@JioCare Replied