Shweta

QA | Data | Games
Obsessed with quality, growth & building things that work.

[Shweta @Shwetacx]

Hello @OmbudsmanRI137 please help with this matter

[Shweta @Shwetacx]

We moved into our apartment on 22 April after having to leave our previous home following a traumatic incident. We were already going through an extremely stressful period and unfortunately our experience with True Energy has added significantly to it.
#Ofgem
#TrueEnergy

[Shweta @Shwetacx]

@TrueEnergy @CitizensAdvice @EnergyOmbudsman please look into this matter need help and guidance.

[Shweta @Shwetacx]

TrueEnergy Please have someone actually TAKE OWNERSHIP of this case. We’ve called, emailed and explained the situation repeatedly. We need transparency, accurate billing and a reasonable resolution.
#TrueEnergy #EnergyBills #BillingDispute #ConsumerRights

[Shweta @Shwetacx]

We are NOT refusing to pay for energy we genuinely used. We want an investigation into the meter readings/account, an accurate bill and a FULL breakdown explaining how these charges were calculated and why the incorrect readings weren’t flagged earlier.

[Shweta @Shwetacx]

Our 3rd tenant moved out in July without paying her share and is no longer responding. This has left 2 tenants dealing with this huge balance. Neither of us is currently in full-time professional employment, so an unexpected £850+ balance is extremely difficult for us.

[Shweta @Shwetacx]

We’ve emailed and contacted customer service MULTIPLE times. Every time, we have to explain the entire situation again and then wait days sometimes around a week for a response. Despite repeatedly asking for help, we still have no proper resolution.

[Shweta @Shwetacx]

Now we’ve received ANOTHER bill of around £294 for June. Our outstanding balance is around £850 for roughly 3 months, ON TOP of the £35 + £94/£95 we already paid. This amount for an apartment in such a short period is extremely concerning.
#ofgem #Trueenergy

[Shweta @Shwetacx]

If our meter readings were incorrect, why weren’t we informed earlier? Why were the readings accepted and bills generated without anyone notifying us? Had we been told immediately, we could have investigated before hundreds of pounds accumulated.
#ofgem #trueenergy

[Shweta @Shwetacx]

Initially, 3 tenants lived here. Our first estimated bills were around £35 for April and £94/£95 for May, which we PAID. Then we suddenly received a £500+ bill and were told the meter readings we had been providing were incorrect.

[Shweta @Shwetacx]

@NidhiKadam40596 @SHEIN_Official @SHEINcusto62535 I can vouch for this. I had a similar experience with SHEIN returned parcels with proof of postage and tracking, yet faced delays and poor communication regarding my refund. This needs to be addressed properly.