Shajer Sial

[Shajer Sial @SialShajer]

@eXtraStores @drago2006 Hi,
I have already contacted eXtra privately and waiting to hear the outcome of the complaint. Thanks

[Shajer Sial @SialShajer]

تم تزويدي بمعلومة غير صحيحة بخصوص سياسة الاسترجاع في @eXtraStores، وعند محاولة الاستبدال في اليوم التالي تم فرض خصم 30٪؜ غير معلن. نرجو تدخل @MCgovSA لإنصاف المستهلك.
#بلاغ_تجاري
Shajer @0542517705

[Shajer Sial @SialShajer]

@mcgovsa_care Thanks for your comment @MCgovSA. I would expect & kindly request your intervention to instruct @eXtraStores to investigate why wrong information is provided by the salesman to proceed with sale and not informing the real conditions to be applied upon requesting for exchange.

[Shajer Sial @SialShajer]

@salhomoudis @eXtraStores @MCgovSA My concern is that their salesman doesn’t tell this. If eXtra really wants to bring transparency and avoid miscommunication of their salesman, they shall sag it loud and clear on boards.

[Shajer Sial @SialShajer]

@eXtraStores Please mention how? Via email or call center or chat? As I am loosing trust on the standard responses of eXtra with really no intention to resolve

[Shajer Sial @SialShajer]

@eXtraStores @MCgovSA Please advise how and who from eXtra Stores is going to listen to complaint? Attached is showing multiple emails from me requesting just to log conplaint and provide reference number and see your response.

[Shajer Sial @SialShajer]

@eXtraStores Please advise how to contact privately?? I have sent multiple emails to your support already with a standard response like you are providing above. Is this we call “strive to provide good experience to our customers”???
@MCgovSA @eXtraStores

[Shajer Sial @SialShajer]

@eXtraStores Please advise how to contact you. You can reach out to me via my mobile [phone] or my email [email protected]

[Shajer Sial @SialShajer]

@eXtraStores Dear @eXtraStores,
I have sent more than 3 emails yesterday to your customer support requesting just to register my complaint and provide reference # but they are not ready to register if even. Please check my emails from [email protected]. Shall i attach them here?

[Shajer Sial @SialShajer]

@mcgovsa_care All what i am requesting is that eXtra take my request and investigate the matter so their salesman shall not provide wrong information to lure customers to purchase. @MCgovSA @eXtraStores

[Shajer Sial @SialShajer]

@mcgovsa_care My concern is that salesman explicitly confirmed me that if I need to return an opened item due to “change in mind” I have to do it within 7 days (not 30 days) by having Jood membership and when I came back the next day I was told that since I opened I must pay 30%.