Siddhant Pawar

[Siddhant Pawar @Siddhan03594837]

I chose Royal Enfield expecting a certain level of customer experience.

Instead, I’ve spent weeks chasing multiple teams just to get basic information about my own booking.
I’m not asking for another “we’ll check and get back to you.”
I need ownership, transparency @royalenfield

[Siddhant Pawar @Siddhan03594837]

Main complaint

@RoyalEnfield @re_support

I booked my Royal Enfield Himalayan on 11 July 2026 (Booking ID: BKG011925JK00544). What followed has been an extremely disappointing experience involving the dealership, customer support & online/media support teams.

@sidlal

[Siddhant Pawar @Siddhan03594837]

@RoyalEnfield, I need clear answers:

Where is my motorcycle currently?
When was it actually dispatched?
Why was 10 September shown as the delivery date?
Why is it still showing Enroute to Dealership?
Why can’t your teams provide a confirmed delivery date?

[Siddhant Pawar @Siddhan03594837]

I have made this clear to the teams already:

I cannot take delivery after 26 September 2026 due to personal/religious constraints.

I’ve already waited since 11 July.

45 days → Raksha Bandhan → Before Ganpati → 10 September shown in the app → Still waiting on 25 September.

[Siddhant Pawar @Siddhan03594837]

My order details are clearly available in the Royal Enfield app:

Booking ID: BKG011925JK00544
Booking Date: 11 July 2026
Dealership: Royal Enfield Showroom – Vogue Motocorp, Mumbai
Order value shown: ₹4,10,883.50

I have even received the chassis number.

[Siddhant Pawar @Siddhan03594837]

The most frustrating part isn’t just the delay.

It’s the complete lack of coordination.
One team tells me to contact another team.
Another team asks me to send an email.
Another says there is no clear
Who is actually taking ownership of my complaint?

[Siddhant Pawar @Siddhan03594837]

I contacted the dealership, Royal Enfield customer support and online/media support teams multiple times.

I called repeatedly and followed up several times.

I also repeatedly requested to speak with a senior representative.

I was told someone would arrange a call.
Noone called

[Siddhant Pawar @Siddhan03594837]

10 September came and went.
No motorcycle.
No clear explanation.
No confirmed revised delivery date.
The app continued showing the motorcycle as Enroute to Dealership, while support was unable to tell me when I would actually receive it.
If the motorcycle was dispatched on 3 Sept

[Siddhant Pawar @Siddhan03594837]

The Royal Enfield app showed:

Booking Confirmed – 11 July 2026
Dispatched
Enroute to Dealership

It also clearly showed a tentative delivery date of 10 September 2026.

The app even says:
“The wait is over! Your motorcycle is on the way!”

[Siddhant Pawar @Siddhan03594837]

At the time of booking, the dealership told me my motorcycle would be delivered within 45 days.

After waiting for that period, the commitment changed to around Raksha Bandhan.

Then it was changed again to before Ganpati.

I continued waiting and cooperating. For himalayan 450

[Siddhant Pawar @Siddhan03594837]

One more thing if dealer is providing bikes which allotted to me to someone-else and by any chance if i am getting defective Himalayan i will document that in my YT video because my friend already went through these

[Siddhant Pawar @Siddhan03594837]

After promising before rakha bandhan then promising before Ganpati now its still questionable when i will get my delivery call multiple times to dealer its like i am selling bikes now check the date 10sep and today is 15 sep its already 65 days @royalenfield @sidlal

[Siddhant Pawar @Siddhan03594837]

I booked my bike from mumbai vogue motorcorp no update where my friend who got same bike same MIY order with tubeless after booking bike day after me

[Siddhant Pawar @Siddhan03594837]

Now after waiting for 45 days and assurances which was given by royal enfield team to deliver my Himalayan 450 on time i can say these brand is loosing there genuine customers because no update till now. @royalenfield when you invest 4lakh

[Siddhant Pawar @Siddhan03594837]

@ArnabdasInd @royalenfield @sidlal Bro i own 350 classic also and had huge respect for @sidlal but now seeing these delivery services they are providing that also there one of the high end bikes other brands like KTM is doing great

[Siddhant Pawar @Siddhan03594837]

@AgitatedDarwin @royalenfield Which city and dealership bro

[Siddhant Pawar @Siddhan03594837]

Worst experience with himalayan these one is my dream bike i booked these bike on 11 july it’s nearly 1 month no update
but shocking thing is my friend also booked same colour same bike with same MIY on 24 july from borivali he got he bike yesterday what about me @royalenfield