Carol

[Carol @SiewJooKay]

@ThaiEmbLondon This is so urgent now I might need to contact your King. Too bad I have to trouble him.

[Carol @SiewJooKay]

@ThaiEmbLondon Need to contact you urgently. Email not answered, tel impossible. Pls, pls can you let me know how to contact you. Thanks.

[Carol @SiewJooKay]

@Hermesparcels Can I send bluetooth headphones internationally? They contain batteries.

[Carol @SiewJooKay]

@GoPro Thks for messaging me, much appreciated. Hv responded - Phone no. correct, settings correct but no call came & no missed calls. Don't want new sub, just want money back. Its well within 14 days which is in your ts & cs for Eu, what do u need to ask me?

[Carol @SiewJooKay]

@GoPro @GoProUK Yr policy of auto renewal w/o notice creates a lot of trouble for yourself. Also yr contact form response is waste of time - no availability on chat & no one calls back. This operation with no staff/cost biz clearly doesn't work!

[Carol @SiewJooKay]

@christo48019853 @GoPro And they are not contactable, they don't even allow private messaging here.

[Carol @SiewJooKay]

@GoProUK @GoPro Want to stop subscription. U didnt notify & just renewed 4 days ago. U hv no tel & email to contact, filled in form but no response. We didn't even use the sub at all last yr, definitely don't want it this yr. Pls cancel & refund the money.

[Carol @SiewJooKay]

@GoPro Still nothing, no call, no email & chat is permanently unavailable. Are u aware that there are lots of similar complains all over the internet about yr customer service & about auto renewal & no refund? Yes I hv case no. but u don't allow pte msg as well.

[Carol @SiewJooKay]

@christo48019853 @GoPro Now I know GoPro doesnt operate within trading stds of giving notice for renewal. They also dont honour their 14 days cancellation & refund as stated in their ts & cs for European countries customers. Am going to raise dispute/charge back with card co.

[Carol @SiewJooKay]

@GoPro Heard nothing back. What shall I do now?

[Carol @SiewJooKay]

@GoPro When I filled in the contact form and click call back, it says 24 mins wait. It's now 1 hour and 15 mins. Nothing!

[Carol @SiewJooKay]

@GoPro Thanks. Ok, done that, now waiting for call. Says in 24 mins. I will be reporting it back here if no call received.

[Carol @SiewJooKay]

@GoPro I hv done that but how do I get the refund (or know I will get the refund) as I cancelled within 14 days & hv not used the service. I am European citizen & this is in yr terms & conditions.

[Carol @SiewJooKay]

@GoPro I paid with my card directly to GoPro not by any Apps. The day after auto-renewal, I logged in to my GoPro acct & cancelled. I am European customer & am exercising my right to cancel & get refund within 14 days. Pls advise how to contact you to do this.

[Carol @SiewJooKay]

@AskeBay Also, need to ask seller a question and it requires me to log in! How to do that as I can't log in?

[Carol @SiewJooKay]

@AskeBay I am not in the UK & cannot access my UK mobile number to verify when I sign in. Urgently need to order an item for delivery to my husband back in UK so I need to use the UK eBay website. Pls can you help enable me to sign in without using my UK mobile tel.

[Carol @SiewJooKay]

@AskeBay Need to ask seller a question and it requires me to log in! How to do that as I can't log in?

[Carol @SiewJooKay]

@eBay I am not in the UK & cannot access my UK mobile number to verify when I sign in. Urgently need to order an item for delivery to my husband back in UK so I need to use the UK eBay website. Pls can you help enable me to sign in without using my UK mobile tel.

[Carol @SiewJooKay]

@AskeBay Will it be valid for claiming my Complete Savings discount?

[Carol @SiewJooKay]

@AskeBay No there is no option to verify via email address. I hope ordering as guest is valid for Complete Savings claim. Can you confirm that?

[Carol @SiewJooKay]

@AskeBay Tried 3 times, after following all the steps, typed in my msg, it says "We're not able to process your msg now". There is just no way!!!

[Carol @SiewJooKay]

@eBay_UK I am not in the UK & cannot access my UK mobile number to verify when I sign in. Urgently need to order an item for delivery to my husband back in UK so I need to use the UK eBay website. Pls can you help enable me to sign in without using my UK mobile tel.