Nick

This is where I come to be political, get over it!

[Nick @SilvertideJunky]

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[Nick @SilvertideJunky]

@AskFrontier @FrontierCorp Apparently it’s not getting corrected tonight since the trucks have left. Can someone please teach Frontier employees that cutting service to customers while “completing a job” isn’t how you complete a job???

[Nick @SilvertideJunky]

@AskFrontier @FrontierCorp When fiber internet is supposed to be more reliable because you have your own line, it makes no sense to me why ours goes down EVERY TIME Frontier does work in our neighborhood. Yet again, in the middle of a workday, the internet is down!

[Nick @SilvertideJunky]

@AskFrontier @FrontierCorp When fiber internet is supposed to be more reliable because you have your own line, it makes no sense to me why ours goes down EVERY TIME Frontier does work in our neighborhood. Yet again, in the middle of a workday, the internet is down!

[Nick @SilvertideJunky]

@Loeya While looking at Chair, Chair utters, “This is not the Chair you are looking to replace.”

[Nick @SilvertideJunky]

@Loeya @EpicGames Correction: “…game I love so dearly, most of the time.” 😅😉

[Nick @SilvertideJunky]

@AskFrontier @FrontierCorp @Verizon @VerizonSupport Day 19, Update 3: Maybe miracles do happen! Someone finally showed up and after working outside for about 2 hours, it looks like we finally have internet again. I’ll consider the issue closed if things are still up and running tomorrow, finally.

Now, how long will it take to get a credit for the 19 days, or since February 26th, that we’ve been without service? And, after the countless customer service chat sessions, sitting and waiting multiple times/days for someone to never show up, being told incorrect information (let’s call it that) more than a few times; I’m sure it won’t be anything more than that…

[Nick @SilvertideJunky]

@AskFrontier @FrontierCorp @Verizon @VerizonSupport Day 19, Update 2: Shortly after customer service’s response to my original message, a tech did show up at our door. He was taken aback to hear we’ve been without internet for 19 days. It also took him only a couple of minutes to confirm that the work supposedly done to correct the situation was, in fact, not done.

He mentioned that his manager sent him specifically to look into the issue and “would expect it to be fixed today” (pointing toward the location of the original issue). He then promptly left. 4 hours later, we haven’t heard or seen any work being done since.

Any bets on how many more days until this is ACTUALLY fixed?

I guess we wait, again? 🤷‍♂️

[Nick @SilvertideJunky]

@AskFrontier @FrontierCorp @Verizon @VerizonSupport Day 19, Update 2: Shortly after customer service’s response to my original message, a tech did show up at our door. He was taken aback to hear we’ve been without internet for 19 days. It also took him only a couple of minutes to confirm that the work supposedly done to correct the situation was, in fact, not done.

He mentioned that his manager sent him specifically to look into the issue and “would expect it to be fixed today” (pointing toward the location of the original issue). He then promptly left. 4 hours later, we haven’t heard or seen any work being done since.

Any bets on how many more days until this is ACTUALLY fixed?

I guess we wait, again? 🤷‍♂️

[Nick @SilvertideJunky]

@AskFrontier @FrontierCorp Day 19 of no internet, and 15 days removed from the Frontier tech confirming it's because of their own contractor cutting the line outside.

Was told the local manager should be contacting me about the situation. They have not.

Was told yesterday that the construction team work was completed and we should be good to go. We are not.

Tech says if it was complete, someone should have contacted me to confirm it was done and whether things are working. They have not.

The system automatically rescheduled ANOTHER tech visit, even though the tech said there’s nothing he can do until the construction team does their job and does it correctly, but that’s not UNTIL THURSDAY!

First round of neighborhood FB group posts about why no one should switch to @FrontierCorp. Complete.

[Nick @SilvertideJunky]

Hoping @Verizon and @VerizonSupport realize that people are aware you bought @FrontierCorp! The lack of customer service and urgency to fix customer issues is starting to reflect on you! DAY 19 without internet because of an issue caused by Frontier themselves.

How is this acceptable!?

[Nick @SilvertideJunky]

@AskFrontier @FrontierCorp Day 19 of no internet, and 15 days removed from the Frontier tech confirming it's because of their own contractor cutting the line outside.

Was told the local manager should be contacting me about the situation. They have not.

Was told yesterday that the construction team work was completed and we should be good to go. We are not.

Tech says if it was complete, someone should have contacted me to confirm it was done and whether things are working. They have not.

The system automatically rescheduled ANOTHER tech visit, even though the tech said there’s nothing he can do until the construction team does their job and does it correctly, but that’s not UNTIL THURSDAY!

First round of neighborhood FB group posts about why no one should switch to @FrontierCorp. Complete.

[Nick @SilvertideJunky]

@AskFrontier @FrontierCorp Day 19 of no internet, and 15 days removed from the Frontier tech confirming it's because of their own contractor cutting the line outside.

Was told the local manager should be contacting me about the situation. They have not.

Was told yesterday that the construction team work was completed and we should be good to go. We are not.

Tech says if it was complete, someone should have contacted me to confirm it was done and whether things are working. They have not.

The system automatically rescheduled ANOTHER tech visit, even though the tech said there’s nothing he can do until the construction team does their job and does it correctly, but that’s not UNTIL THURSDAY!

First round of neighborhood FB group posts about why no one should switch to @FrontierCorp. Complete.

[Nick @SilvertideJunky]

@AskFrontier An update with a date? Why would it not be today?

[Nick @SilvertideJunky]

@AskFrontier @FrontierCorp @VerizonSupport @Verizon Day 18, Update 2: After checking the open ticket just now, and since this morning, they apparently decided to kick it back into my court. No communication or anything and now I’m expected to reschedule YET AGAIN!

AND, now the next appointment isn’t available until Wednesday?! Remember, this was all “high priority”.

What in the actual hell is going on?!

[Nick @SilvertideJunky]

@AskFrontier @FrontierCorp Day 18 of no internet, and 14 days removed from the Frontier tech confirming it's because of their own contractor cutting the line outside.

[Nick @SilvertideJunky]

@AskFrontier So, do I need to schedule another appointment or are people still working on it? And why would I have to wait until Wednesday now?!

[Nick @SilvertideJunky]

@AskFrontier I was supposed to hear from the local manager LAST Monday and that never happened! Also, I see that the ticket has now been pushed back to me (without any communication) and I’m expected to rescheduled another appointment?! AND, the next available isn’t until Wednesday?!

[Nick @SilvertideJunky]

Hoping @Verizon and @VerizonSupport realize that people are aware you bought @FrontierCorp! The lack of customer service and urgency to fix customer issues is starting to reflect on you! DAY 18 without internet because of an issue caused by Frontier themselves.

How is this acceptable!?

[Nick @SilvertideJunky]

@AskFrontier @FrontierCorp Day 18 of no internet, and 14 days removed from the Frontier tech confirming it's because of their own contractor cutting the line outside.

[Nick @SilvertideJunky]

@AskFrontier @FrontierCorp Day 18 of no internet, and 14 days removed from the Frontier tech confirming it's because of their own contractor cutting the line outside.

[Nick @SilvertideJunky]

Hoping @Verizon and @VerizonSupport realize that people are aware you bought @FrontierCorp! The lack of customer service and urgency to fix customer issues is starting to reflect on you! DAY 17 without internet because of an issue caused by Frontier themselves.

How is this acceptable!?

[Nick @SilvertideJunky]

@AskFrontier @FrontierCorp Day 17 of no internet, and 13 days removed from the Frontier tech confirming it's because of their own contractor cutting the line outside.

Frontier is expanding fiber service throughout our neighborhood. At this point, I will do everything I can to ensure everyone living here is aware of how you're treated if your service goes out. It'll be posted in our neighbor Facebook group daily if need be!

To answer the main question many are asking: Yes, you're better off sticking with @Xfinity (can't believe I'm actually saying that).

[Nick @SilvertideJunky]

@AskFrontier @FrontierCorp Day 17 of no internet, and 13 days removed from the Frontier tech confirming it's because of their own contractor cutting the line outside.

Frontier is expanding fiber service throughout our neighborhood. At this point, I will do everything I can to ensure everyone living here is aware of how you're treated if your service goes out. It'll be posted in our neighbor Facebook group daily if need be!

To answer the main question many are asking: Yes, you're better off sticking with @Xfinity (can't believe I'm actually saying that).

[Nick @SilvertideJunky]

Hoping @Verizon and @VerizonSupport realize that people are aware you bought @FrontierCorp! The lack of customer service and urgency to fix customer issues is starting to reflect on you! DAY 16 without internet because of an issue caused by Frontier themselves.

How is this acceptable!?

[Nick @SilvertideJunky]

@AskFrontier @FrontierCorp Day 16 of no internet, and 12 days removed from the Frontier tech confirming it’s because of their own contractor cutting the line outside.

[Nick @SilvertideJunky]

@AskFrontier @FrontierCorp Day 16 of no internet, and 12 days removed from the Frontier tech confirming it’s because of their own contractor cutting the line outside.

[Nick @SilvertideJunky]

@AskFrontier Naw, I’m done private messaging and being told to “patiently wait”. It’s been 15 days since the line was cut, and 11 days since the issue was officially identified by the tech.

[Nick @SilvertideJunky]

Hoping @Verizon and @VerizonSupport realize that people are aware you bought @FrontierCorp! The lack of customer service and urgency to fix customer issues is starting to reflect on you! DAY 15 without internet because of an issue caused by Frontier themselves.

How is this acceptable!?

[Nick @SilvertideJunky]

@AskFrontier @FrontierCorp Day 15 of no internet, and 11 days removed from the Frontier tech confirming it’s because of their own contractor cutting the line outside.