@TelkomZA what kind of a shambles are you running? You have sent my pensioner uncle a WiFi router by courier and are now charging him a subscription for something he never signed up for! He doesn’t even have or know how to use a smartphone let alone a computer! Scammers!
@TelkomZA My uncle went into his local Telkom store a few times to resolve this but was turned away. Disgusting that staff could not help him. I am based in the UK and I have got to message you about this. I hope that this can be resolved failing which we will contact the ombudsman.
@TelkomZA The air waybill did not have much information apart from his name, address and an order number which is confusing as he did not order anything. He had never seen a router before in his life and therefore did not know what it was
@TelkomZA Yes he accepted the package as it was addressed to him. He was oblivious to what was inside the box and had no idea what it was for. Before accepting the package he asked the courier what was inside and was told he did not know!
@TelkomZA@TelkomZA as my uncle doesn’t have any way of contacting you via internet. Can he go into an office or store in Durban to resolve this? Or can he telephone a certain number for assistance with this issue?
@TelkomZA As mentioned my uncle doesn’t have any smartphone or use of a pc. He therefore cannot dm you which is why I have contacted you. What is the process? How can this be fraud when the equipment was sent to him?! But of course he didn’t order it!
@RobertDyas I am sick to the back teeth of having to chase your incompetent customer service team. From start to finish, my purchasing experience with you was pathetic. Stop fobbing me off. Revert to me urgently regarding a damaged item you have sold me ref DYS-7932488
@BBCOne no sound on your channel this morning. Ridiculous, you should get it right 100% of the time if you expect people to pay a tv license. Are you going to refund us a proportion for loss of sound?!
@eThekwiniM you seem to be ignoring my tweets and messages. I applied for my refund in November after selling my later mother’s house and you have kept my money. You owe me in excess of 17k, where is my money? I cannot get hold of your refunds dept.
@eThekwiniM@eThekwiniM still waiting to be contacted and for my refund. This is ludicrous. Why won’t you just pay my refund to the account stated on my refund form. Kindly revert to me as a matter of urgency.