SimGuruDragonsEye

(She/her) Live QV Associate Quality Designer on TSM.
You can also find me on AHQ bug report section ;)

[SimGuruDragonsEye @SimGuruDragon]

Hi Simmers! I’m jumping off Twitter to focus on investigating bugs for @TheSimsMobile on Answers HQ! It's been a pleasure providing support and chatting with all of you here :)
1/2

[SimGuruDragonsEye @SimGuruDragon]

From now on this account will be inactive, but I’ll still see you on AHQ! For technical support please continue to contact @EAHelp and post bug reports here:
https://t.co/Gg2cSGW9FN 2/2

[SimGuruDragonsEye @SimGuruDragon]

@She_Phoenix Hi Marina! I have flagged this as a bug, for now as a workaround to make sure that digging counts towards the daily task, it would be safer to send them to dig on site since it seems that players only have encountered the bug using the quick access from the map.

[SimGuruDragonsEye @SimGuruDragon]

Sorry, no bug related this time. Just came across this post from @RavenSimsTM and felt like sharing his art!

[™Raven @RavenSimsTM]

The Lazy day bun hairstyle in Treasurehunt grand prize is so cute I can't help but draw this.

#TheSimsMobile #tsmtreasurehunt

[SimGuruDragonsEye @SimGuruDragon]

@tsmlizzy @TheSimsMobile Hi! Some simmers tagged me here, have you contacted support?
To do so, go to the arrow in the right, settings>help that will open a page choose "Contact us" and then select "Missing content" and then "Had content and lost it"
If you already had, DM me your case number.

[SimGuruDragonsEye @SimGuruDragon]

@LoveAllHateNot @GeminiRising8 @TheSimsMobile @SimGuruAlana Hey @LoveAllHateNot could you give me your player ID on DM so we take a look at the Android issue? Thanks!

[SimGuruDragonsEye @SimGuruDragon]

@GeminiRising8 @TheSimsMobile @SimGuruAlana I am raising this issue as a bug, can you DM me so I will ask some questions for the investigation? Thanks!

[SimGuruDragonsEye @SimGuruDragon]

@gingethatsims @TheSimsMobile @SimGuruPlatypus @SimGuruAwin Hi @gingethatsims thanks for raising this issue

[SimGuruDragonsEye @SimGuruDragon]

The new update has gone live and with it, some bug fixes https://t.co/K5xr500JvG

[SimGuruDragonsEye @SimGuruDragon]

For those Canadian Players that were affected

[The Sims Mobile @TheSimsMobile]

📢 Important Message for Canadian Players 📢
The wait is over. The Sims Mobile is back from maintenance. 🔧
Get the app from the Canadian App Stores now! 💃

[SimGuruDragonsEye @SimGuruDragon]

Welcome to the SimGuru team, Awin!

[The Sims Mobile @TheSimsMobile]

Excited to introduce our newest member, @SimGuruAwin. He has joined the Marketing & Community team for @TheSimsMobile. Follow him for updates and community announcements. 😃💓

[SimGuruDragonsEye @SimGuruDragon]

@RetailTherapyEh @EAHelp No problem! The game is expected to be available soon, follow @TheSimsMobile since an update will be shared when the game is available.

[SimGuruDragonsEye @SimGuruDragon]

@katrpillar80 @EAHelp Hi! To report this issue the best thing would be to create a report here https://t.co/Gg2cSGW9FN
in case it also affects other players. I will also ask you to DM me your player id over AHQ.

[SimGuruDragonsEye @SimGuruDragon]

@AngelicIllusion Hi, could you DM me your player id so I can look into this issue?

[SimGuruDragonsEye @SimGuruDragon]

@DavidSimsGame Hi! Could you update me if this issue happens more times? Did the gifts actually added up or was it just the message that reappeared? Would you be interested into making a report here https://t.co/Gg2cSGW9FN so it can be investigated?

[SimGuruDragonsEye @SimGuruDragon]

@LynnWat31018294 @EA Hi @LynnWat31018294! You will need to file a case to our support team explaining everything that happened and providing your old and new player ID. You can do it here or in-game through Settings>Help&About>Help:
https://t.co/tYsZoLmcmp

[SimGuruDragonsEye @SimGuruDragon]

@Sking62920182 @Ilo1s4 Hi! DM me your case id and I will look into this.

[SimGuruDragonsEye @SimGuruDragon]

@portaltsm @SimGuruMegz @SimGuruAlana Hi! Thanks for your report! This issue has been flagged as a bug! To report any issues you encounter I recommend posting them in the AHQ bug forum
https://t.co/Gg2cSGW9FN

[SimGuruDragonsEye @SimGuruDragon]

@MicrochippedBLM @TheSimsMobile @EAHelp Oh no! Sorry to hear you're experiencing this. This is a known issue that that happens to any Sims with all skin colors. We thought fixed it in an earlier update - but it looks like it's happening again!
You can add a comment on thread here: https://t.co/o5vf7NWhFo