SimGuru Pedro

♂️ (He/Him)
Community Manager for @TheSimsMobile at @EA
You'll often find me stargazing while listening to Jazz.
Follow for #TheSimsMobile updates and more!

[SimGuru Pedro @SimGuruPedro]

Sul Sul,

If you have been moved to the Ghost Server & you did not use cheats/modded version of the game, please fill out this form. We will be looking at this on a case-by-case basis.

https://t.co/jeQIZD7TDm

#TheSimsMobile

[The Sims Mobile @TheSimsMobile]

🛠️ We're finalizing an update to address this week's 90 Sunset Jetty item and progression issues. We expect the update to release early next week along with additional information on what to expect from the patch.

Thank you for your patience.

#TheSimsMobile

[SimGuru Pedro @SimGuruPedro]

As the team investigates this, reaching out to EA Help will help us help you better. Especially if you can contact EA Help from inside the game.

[SimGuru Pedro @SimGuruPedro]

Hi players,

The team has been informed about the 90 Sunset Jetty Lot missing houses and items, and also the game crashing on start up.

Please reach out to EA Help via the in-game option and if not then via the website: https://t.co/FOfQxL6iEH

#TheSimsMobile

[The Sims Mobile @TheSimsMobile]

📣Sul Sul!

The latest update has started rolling out to Android users and should be available on iOS soon as well.

#TheSimsMobile

[SimGuru Pedro @SimGuruPedro]

@keelly_sims Wow, that looks a lot like me! And I love the shirt choice! Thanks for sharing this 💛

[SimGuru Pedro @SimGuruPedro]

@TsmRei @EAHelp Hi, if you reached out to @EAHelp before last week then please do so again. Otherwise, you could also try reaching out via the in-game help button.

[SimGuru Pedro @SimGuruPedro]

Sul Sul,

Players who filled out the Ghost Server form and did not cheat should now be moved to the regular server.

Players who have not received the Cafe Compensation, please reach out to @EAHelp and they will help you get it.

#TheSimsMobile

1/3

[SimGuru Pedro @SimGuruPedro]

We're still investigating the missing Party/Adoptions/ Move-in Messages and Notifications. This might take a bit longer but I thought I would share this as it's been a while since I posted an update regarding this.

3/3

[SimGuru Pedro @SimGuruPedro]

For players who are crashing when visiting a friend's lot or know that your friends crash when they visit you, please reach out to @EAHelp and share your info with them.

If you have long load times, also reach out to @EAHelp to share your info so that the team can check.

2/3

[SimGuru Pedro @SimGuruPedro]

Please feel free to share this with your friends who might not be on Twitter as well.

[SimGuru Pedro @SimGuruPedro]

Sul Sul,

If you have been moved to the Ghost Server & you did not use cheats/modded version of the game, please fill out this form. We will be looking at this on a case-by-case basis.

https://t.co/jeQIZD7TDm

#TheSimsMobile

[SimGuru Pedro @SimGuruPedro]

@BebeJifgirl Hi, I already have your info (and that of other players). I reached out to a few that I needed more info from. Please be assured that we are looking into this and not ignoring or picking and choosing a few players to help.

[SimGuru Pedro @SimGuruPedro]

@zoesimsxoxo @zoesimsxoxo can you please DM me your PID and device?

[SimGuru Pedro @SimGuruPedro]

In case you are facing any additional issues please reach out to @EAHelp or use the EA Answers HQ forums.

[SimGuru Pedro @SimGuruPedro]

Sul Sul TSM Community!

We are actively discussing with the team the concerns that you have raised.

While the SimGurus might not be able to individually respond to every message or post, please be assured that we are listening.

#TheSimsMobile

[SimGuru Pedro @SimGuruPedro]

An update addressed to fix the white t-shirts and the Country Classic Staircase is rolling out on Android and iOS.

You should be seeing the update within the next few hours.

#TheSimsMobile

[SimGuru Pedro @SimGuruPedro]

I am also reading player feedback and complaints and passing them on to the team. I'll share updates regarding those when I have more info to share.

#TheSimsMobile

[SimGuru Pedro @SimGuruPedro]

Hi, folks a quick update-

The topless male CAS isn't visible to players at the moment. We'll be releasing a hotfix in the coming days to resolve this.

Also, the Gnome Love Lost story will be coming in a future update.

#TheSimsMobile

[SimGuru Pedro @SimGuruPedro]

To the players who filled out the 2nd form, a compensation of 400 SimCash has been added to your accounts.

[SimGuru Pedro @SimGuruPedro]

@Hibiscusgirl3 Please fill this one as it's specifically for those who haven't received the compensation.

[SimGuru Pedro @SimGuruPedro]

If you have not received compensation for the Parkside Cafe items yet, please fill out this form. This will help us ensure that everyone who hasn't yet gotten it yet can get it.

https://t.co/eB7xsO9WTT

#TheSimsMobile