We’re proud to announce that #SimbaSleep is @bcorpuk certified. Our mission has always been to solve the world’s sleep crisis via tech innovation. But it’s not the only problem we face. This is why we’re committed to a strategy that balances people, planet & profit – now & always
@Mrsbarrattsingh I'm very sorry about that, we're available from 8am and do our best to get through any requests as quickly as possible, as well as follow up on queries sent to other teams. If you're still waiting on an update, please DM your order information, I can take a look into this for you
@JulieEphgrave Hi Julie, I'm so sorry to hear this. Please send us a DM with your order info or email us on [email protected] and we'd be happy to take a look into this for you.
@crisandrews81 Hi Chris, I am ever so sorry to hear this has been your experience. Please reach out to us at [email protected] so we can look into this for you.
@Afamzalal786 We’re sorry for any concern caused. After the item was returned and inspected, there was no evidence of bed bugs. A refund has been issued and the customer has been informed of the result. No further action will be taken.
@Afamzalal786@No2ofTheBLB We take reports like this seriously. The mattress was returned and inspected, and the assessment found no evidence of bed bugs. We have refunded the customer and shared the outcome with them. There’s no further action to take on this case.
We've just hit 50,000 Trustpilot Reviews! 🎉
We’re beyond proud to have reached this milestone and we thank you for rating us 'Excellent' in your journey to better sleep. 🌟💤
#SimbaSleep
@Afamzalal786 We take reports like this seriously. The mattress was returned and inspected, and the assessment found no evidence of bed bugs. We have refunded the customer and shared the outcome with them. There’s no further action to take on this case.
@Afamzalal786 We take reports like this seriously. The mattress was returned and inspected, and the assessment found no evidence of bed bugs. We have refunded the customer and shared the outcome with them. There’s no further action to take on this case.
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#SimbaSleep
@Afamzalal786 We take reports like this seriously. The mattress was returned and inspected, and the assessment found no evidence of bed bugs. We have refunded the customer and shared the outcome with them. There’s no further action to take on this case.
Sweet Dreams are made of these! 🧁✨
Our Hybrid Mattress and Pillow have been transformed into scrumptious cupcakes this #worldbakingday 🤤
📸 @amyscupcakesx
@Afamzalal786 We take reports like this seriously. The mattress was returned and inspected, and the assessment found no evidence of bed bugs. We have refunded the customer and shared the outcome with them. There’s no further action to take on this case.
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@Afamzalal786 We’re sorry for any concern caused. After the item was returned and inspected, there was no evidence of bed bugs. A refund has been issued and the customer has been informed of the result. No further action will be taken.
@Afamzalal786 We take reports like this seriously. The mattress was returned and inspected, and the assessment found no evidence of bed bugs. We have refunded the customer and shared the outcome with them. There’s no further action to take on this case.
@Ally70916219792@GeordieHunter@BCorpUK@JohnLewisRetail Sorry to hear this. Just a reminder that posting about issues publicly can attract scammers. Please stay vigilant and only speak directly with John Lewis about your order. 💙
We’re proud to announce that #SimbaSleep is @bcorpuk certified. Our mission has always been to solve the world’s sleep crisis via tech innovation. But it’s not the only problem we face. This is why we’re committed to a strategy that balances people, planet & profit – now & always