Simon Bourgeois

Account Executive @ Forrester Research

[Forrester @forrester]

Loyalty, context, & relevance are the new black. Marketers: get on board with the customer life cycle #ForrForum http://t.co/D8DoFZzTdW

[Forrester @forrester]

Tech agenda needs to split b/w IT infrastructure needs & tech that wins, serves & retains customers #AgeoftheCustomer

[Forrester @forrester]

In 2014, #customerexperience laggards closed the gap. Only 1% of brands ranked "very poor," compared w/ 8% in 2013. #OutsideIn

[Simon Bourgeois @Simonbourg]

"@forrester: Why CMOs need to align brand, #CustExp, and #marketing for business success, via @corinnejames: http://t.co/UNlNqG87br"

[Forrester @forrester]

With the acquisition of Nest, Google is betting on quite a bit. @frankgillett shares his take on what it all means. http://t.co/kCPzekr2b1

[Ciara Griffin @CiaraGriffin6]

Digital disruption will fundamentally change CIO role: http://t.co/7kcrGr53rk

[Forrester @forrester]

Why service design agencies are an ideal resource for #CustExp pros; @kerrybodine blogs: http://t.co/3BEMyGNs3P #CX

[Forrester @forrester]

Last chance to join our free Tech Trends 2014 Webinar today at 2 PM CET: http://t.co/HPSTe75awZ - Join the conversation at #forrtechtrends

[Forrester @forrester]

Why now? The pieces are all in place - software, internet based services, right technology - combined w/ digital first consumers #forrforum

[Simon Bourgeois @Simonbourg]

Engagement, Smart Systems, and Nimbleness Anchor The Top Tech Trends To Watch http://t.co/A3C5T7sOc1

[Simon Bourgeois @Simonbourg]

An Open Letter To Mark Zuckerberg http://t.co/VR88ZnKK7q

[Tara Quigley @TRQuigley1]

Financial Service Brands Fail To Earn TRUE Consumer Trust http://t.co/Z2alIe2Rra

[Forrester @forrester]

Competition looks different in the age of the Customer. Check out @MichaelEPorter's five forces revisited. #OutsideIn

[Thomas Husson @Thomas_Husson]

Apple's new iPad Air and iPad Mini 2: my take in this new blog post: http://t.co/hjONBreeaW #Apple #iPad Air

[Belinda Simmelink @bsimm]

Why the mobile war is far from over; @thomas_husson blogs: http://t.co/iF8yGDgplp (via @forrester)

[Simon Bourgeois @Simonbourg]

Tech Management In The Age Of The Customer http://t.co/meOdONG0iU

[Financial Times @FinancialTimes]

Nokia strikes deal to offer free Netflix http://t.co/iJFpfwwhtb

[Simon Bourgeois @Simonbourg]

http://t.co/Z2MF8NrNui