Simplii Financial

Keep it Simplii. Breathe easy.

[Simplii Financial @SimpliiFin]

This is the new Simplii. We changed our look, but not what we do. A fresh look, updated app and new digital cards are just the beginning. Keep it Simplii.

[Simplii Financial @SimpliiFin]

@courneilius (2/2) At this time, replacement cards will still arrive in the current design until the updated version is introduced at a later date. We appreciate you taking the time to let us know how you feel about the card design. ^Steven

[Simplii Financial @SimpliiFin]

@courneilius (1/2) Hi, thanks for sharing your feedback. The card shown is the current design for Simplii Financial debit cards, however we’ve recently updated our brand colors, and that new look will gradually be reflected across our cards over time as physical cards are replaced.

[Simplii Financial @SimpliiFin]

@marcorocco7777 Hi there. We did not receive your DM, but we'd be happy to address any concerns you may have. Please feel free to visit our website at https://t.co/AHn63sEqHT and select "Our process for resolving your complaint" for more details. ^Steven

[Simplii Financial @SimpliiFin]

This is the new Simplii. We changed our look, but not what we do. A fresh look, updated app and new digital cards are just the beginning. Keep it Simplii.

[Simplii Financial @SimpliiFin]

@leomoon84 Hi there, we are aware of this issue and are working to release a fix in the upcoming updates. Thank you for your patience. ^Mona

[Simplii Financial @SimpliiFin]

@marcorocco7777 Hi there, thank you for your feedback and sorry to learn you’re having this trouble with the app. Please try deleting and reinstalling the mobile app, and restarting your device. If that doesn’t help, please send us a DM or call us at 1-888-723-8881, available 24/7. ^Steven

[Simplii Financial @SimpliiFin]

@RayVucko Or on the mobile app, you can review your past bill payments by doing the following: Click on Pay bill > click on Settings (top right) > select manage payees > select the bill and the list of bill payments is displayed. 2/2 ^Ashley

[Simplii Financial @SimpliiFin]

@RayVucko Hi there, thanks for the inquiry. We are looking to add this feature back in our app in a future release. If you want to see the last time you paid this bill, you can use online banking or review your account transactions. 1/2

[Simplii Financial @SimpliiFin]

@MarcelinaJ Hi, the one-time contact option is still available when adding an Interac e-Transfer contact. When adding the contact, you should see the option “Save this contact”. If you turn that off, the contact will be used as a one-time contact only. ^Monique

[Simplii Financial @SimpliiFin]

@winnableloser Hi, thanks for reaching out. We’re not currently aware of a broader issue affecting the app at this time. If you’re still having trouble, please send us a DM and we can look into it further with you. ^Monique

[Simplii Financial @SimpliiFin]

@rudyjuly2 (2/2) If you’d like to share additional feedback about our online or mobile banking platforms, you can do so through the digital feedback form located on the right-hand side of the page when you visit our website. ^Steven

[Simplii Financial @SimpliiFin]

@rudyjuly2 (1/2)Thank you for sharing this feedback with us. We understand your concerns about the extra steps required to access transaction management and appreciate you taking the time to let us know.

[Simplii Financial @SimpliiFin]

@rudyjuly2 Hi there, thank you for your feedback. To view and manage upcoming transactions set up on your account, follow these steps: Home screen > click "move Money" at the bottom > then select the Settings option in the top right corner. ^Mona

[Simplii Financial @SimpliiFin]

@Ms01251977 Hi there, we're sorry to hear that. Please send us a dm so we can assist. ^Mona

[Simplii Financial @SimpliiFin]

@jedikiller42 Hi there, thank you for reaching out to us. Please make sure you have updated to the most recent version of the mobile app. If you continue to have issues kindly send us a DM so we may assist. ^Simon

[Simplii Financial @SimpliiFin]

@Vivir_Mi_Vida Hi, thank you for the kind words! Eventually all of our cards will take on the new look, but the process will take some time. We will replace the physical cards gradually. ^Monique

[Simplii Financial @SimpliiFin]

@markevans At this time, Simplii does not offer business accounts. For the latest information on products and account options, please visit https://t.co/ZbyzMlhcdq. (2/2) ^Monique

[Simplii Financial @SimpliiFin]

@markevans Hi, thanks for the kind words! Simplii's broader strategy focuses on digitally engaged consumers looking for simple, modern financial solutions. (1/2)

[Simplii Financial @SimpliiFin]

@indocanadiann Hi there, we're sorry to read you're still having issues after trying those steps. Please contact our 24/7 Telephone Banking team at 1-888-723-8881 and we'd be happy to look into it for you. ^Mona

[Simplii Financial @SimpliiFin]

@arnott67 You can review your past bill payments by doing the following: Click on Pay bill > click on Settings (top right) > select manage payees > select the bill and the list of bill payments is displayed. (2/2) ^Mona

[Simplii Financial @SimpliiFin]

@arnott67 Thanks for your feedback. We are looking to add this feature back in our app in a future release. If you want to see the last time you paid this bill, you can use online banking or review your account transactions. (1/2)