@jmplsnt76 We see that you called with the correct serial number for your Go9 XSE unit yesterday and an RMA (Return Merchandise Authorization) was started for you to send the unit in for a repair (or replacement if it can't be fixed). It looks like it wasn't finalized yet though.
@jmplsnt76 Hi, Jamie. It looks like you were able to reach someone not long ago. Were you able to get all of your questions answered? Or do you still need help?
@jmplsnt76 @DavidAWilks@simradyachting @jmplsnt76 send us a message with a description of your issue, your unit's serial number and contact details.
We'll get someone to contact you.
@DavidAWilks Hello David,
Please send us a message via FB with your unit's serial number and contact details.
A short video of the issue would also help.
Thank you.
@Beaugas@Beaugas John, thank you for your feedback. There are certain procedures, including replacement, that we need to follow.
We will send you a new unit as soon as we receive the faulty one.
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