@BigSteve258@just_games1984 Fair enough. I just think companies don't build retention systems for things they genuinely don't care about. Whether it's one customer or a million, the goal is still to stop cancellations.
@BigSteve258@just_games1984 Nobody said they're sitting there regretting it. My point was simple: if cancellations truly didn't matter, they wouldn't spend money on retention. Automated or not, those offers exist because keeping subscribers is worth paying for.
@BigSteve258@just_games1984 Exactly because retention matters. Companies don't spend money trying to keep customers they're happy to lose. Whether it's automated or not, the whole point is to reduce cancellations. So clearly, they do care when people leave.
@Seramurai_@CarlDwrites 85% digital out of 75M still leaves ~11M physical units in one quarter alone. That's not "nobody buying physical," that's an actual market you're rounding down to zero because the percentage sounds better for your point.
@DevonDoesTech Completely agree the memories live in you, not the disc. But that's not really what people are defending — it's the ability to still own a copy that works after Sony decides to shut a store down. Different question than nostalgia.
@Mrha00rj Nobody compared it to oxygen, you did, because it's easier to mock a strawman than respond to "why remove an option that was still profitable." Keeping my old PS5 doesn't help when every future game stops getting a physical release at all.
@PlayStation Silence for six days, then Sony breaks it to sell you a $200 fight stick instead of answering for the discs they're discontinuing. Can't make this up.
@Zzzzzzzzzz32532@honeebell Vinyl records. Streaming is 80%+ of music consumption, vinyl is a rounding error by comparison — and labels still press it because it's profitable at that smaller scale. Shrinking niche ≠ dead weight. This isn't a gaming-specific concept.
@Zzzzzzzzzz32532@honeebell Sony itself. Physical went from ~90% of PS sales to 15% over a decade and they kept producing it the whole way, right up to now. If shrinking = automatic cutoff, they'd have stopped years ago. Their own history disproves your claim.
@Zzzzzzzzzz32532@honeebell Telling people to "speak with their wallet" while defending the company that just removed a wallet option is a genuinely impressive pretzel to twist yourself into.
@Zzzzzzzzzz32532@honeebell "Not making money" and "made $109M in one quarter" are doing a lot of fighting in your head. Physical sold 70M units in 2025. Sony's own analysts say this is about killing resale/used markets, not charity work for a loss-making format. Read past the headline number.
@Zzzzzzzzzz32532@honeebell You’re mixing two things. Shrinking ≠ unprofitable. Smaller markets can still be profitable depending on margins and costs. That’s basic business, not “YouTube logic.” You’ve asserted it’s unprofitable, but you haven’t proven that.
@Zzzzzzzzzz32532@honeebell You're arguing from an assumption. If physical becomes unprofitable, then sure, a company may stop producing it. But you keep treating "15% of sales" as proof it's unprofitable. Those aren't the same thing, and you haven't shown they are.
@Zzzzzzzzzz32532@honeebell That's a different argument. Whether gamers protested enough has nothing to do with whether the decision is good for consumers. You went from defending Sony's decision to blaming customers because you can't defend the decision itself.
@Zzzzzzzzzz32532@honeebell Shrinking ≠ unprofitable. Less demand means less revenue, not automatically “zero business case.” Profit depends on margins and scale, not just growth direction. That’s the part you’re skipping.
@Zzzzzzzzzz32532@honeebell Yes—if it genuinely becomes unprofitable, it makes business sense to stop. That still doesn’t answer the point: “less profitable” isn’t the same as “must be removed while it still has a paying market.”