@AmericanAir if I have a choice, at this point I won't be using them. I hope sharing this helps you avoid any headaches if you're planning on flying with them. @AmericanAir (10/10)
close friends they agreed this was a wild story and they had never experienced something like this. I felt it was necessary to share with more people. @AmericanAir customer service fell short, and it's left me seriously questioning whether I'll ever fly with them again(9/10)