Sivsu Venkat

wanderer

[Sivsu Venkat @Sivsu]

@fleek Since last 2 weeks, I am trying to get a refund for a SonyLiv subscription which doesn't get activated due to an existing subscription for me through my ISP. Your #CustomerSupport always responds with generic steps to apply a coupon code. #PoorService

[Sivsu Venkat @Sivsu]

@fleek a digital coupon code purchsed for SonyLiv cant be redeemed owing to an existing active subscription through my ISP. Been 2 weeks of follow up with your #CustomerSupport for refund but they reply with generic steps to redeem a coupon #PoorService

[Sivsu Venkat @Sivsu]

@fleek I am unable to redeem your digital coupon code for SonyLiv subscription owing to an existing active subscription through my internet provider. For past 2 weeks, your customer support ignores the issue and keeps telling how to redeem. #CustomerSupport

[Sivsu Venkat @Sivsu]

@SwiggyCares Order id - 195915632362777 Support rqst number - 23809957

[Sivsu Venkat @Sivsu]

My trust in @Swiggy took a beating! I ordered food with abt an hour's time to catch a train. The estimated arrival time being 50 mins I cancelled within seconds to prevent any wastage. I am then charged 95% of the order amt (INR 940) as there is no refund policy! @SwiggyCares !

[Sivsu Venkat @Sivsu]

Whenever you face a setback it's just reality's gentle nudge to wake you up from slumber !

[Rama @rama_rammu]

Here is my Radha-Krishna pencil sketch. Hope you like it!

[Sivsu Venkat @Sivsu]

Surprised that a brand like #Dyson accepts payment in their website and ships a product that is out of stock!! @AskDyson Very poor customer experience!

[Sujith Kumar @sujithkumar13]

Ok...Lockdown announced in TN. Groceries store and Vegetable shops will be open till 12 noon during the lockdown. Absolutely no necessary for panic shopping today and tomorrow. Mask up and stay safe.

[Sivsu Venkat @Sivsu]

With shortage of staff a regular at post offices, can @IndiaPostOffice look at putting self service kiosk for speed posts ? It takes avg 45 mins of standing waiting for your turn at #Chennnai #AshokNagar; #covid makes it worse.

[Sivsu Venkat @Sivsu]

Request the concerned department to ensure proper milling of existing narrow road at 43rd street, AshokNagar before relaying them tonight @chennaicorp we had 3 feet of water inside our homes during 2015 #chennaifloods

[Sivsu Venkat @Sivsu]

Wonder for those who resort to extravagant flattery to secure their place in a system, if it were a matter of choice. If only they could realise it.

[Sivsu Venkat @Sivsu]

@ACTFibernet @ACTFibernet while 6 days of no connectivity was confirmed by your billing team, the customer support team continues to close tickets magically!! #poorcustomerservice continues #Chennai I will yet again raise a ticket... let's play this game!

[Sivsu Venkat @Sivsu]

@ACTFibernet your customer support continues to be pathetic..a simple request to waive partial bill amount for lack of connectivity for 10 days takes more than a week to be resolved; tickets continue to close automatically! #chennai #poorcustomerservice

[Sivsu Venkat @Sivsu]

@ACTFibernet @ACTFibernet it's more than 24 hrs and I get more reminders for connection termination and late payment charges but the waiver is yet to be processed #poorcustomerservice #chennai

[Sivsu Venkat @Sivsu]

@ACTFibernet Thanks @ACTFibernet SM team for following this up swiftly - the faulty cable got replaced today. Do waive the monthly charges owing to lack of service for 10 days.

[Sivsu Venkat @Sivsu]

@ACTFibernet your customer support is pathetic, loss of internet connectivity for the past 8 days and still your customer support team doesn't know how to handle the issue #poorcustomerservice #chennai

[Sivsu Venkat @Sivsu]

Eventually, you need to go the breadth to go the depth #systemsthinking

[Sivsu Venkat @Sivsu]

With ppl you interact closely or even reconnect after a long time, you either feel they haven't changed much or have changed a lot; this seems to have a correlation with how they consider themselves (self image) either as I-know-everything vs there's-much-more-to-learn ! 🙂