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Need help with your Skip riding experience? Email [email protected].

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Need help? Send us a Direct Message or email [email protected].

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@teddyfuse Thanks for sharing this great question with us! In DC, all scooters are still limited to a 10 MPH speed. Please let us know if you have any other questions!

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@K3vinFox @SkipScooters Sorry about that! We have a new order on the way. We are following up with our shipper to figure out what happened there!

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@MrPROLeary @MrPROLeary Thanks for bringing this into our attention. We have already sent someone to relocate the scooters you have reported and we're thankful that you are helping us to place them in the correct parking spots. Have a great day!

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@MalWKnox Hi Mal, thanks for bringing this to our attention, can you send us the location so we can send someone to move the scooter?

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@christinevans @fayesvideo @Evict_Twit_ter @SkipScooters There was an issue confirming the scooter with that ID, thank you for the additional information. After review of the scooters in that area we were able to identify the scooter in question. We have deployed our scouts to check on the parking of the scooters.

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@christinevans @SkipScooters Hello Christin, thank you for reporting this. Can you confirm that the scooter was locked to the bike rack? Also, where was this located? We definitely don't want our scooters blocking the sidewalk and want to move it.

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@Ms_Misc @DDOTDC @MayorBowser Hi, thanks for bringing this to our attention. I have coordinated with our operations team to have the scooters moved.

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@derekpearcy Hi Derek! Thanks for bringing this into our attention. We have already forwarded this issue you have reported to our designated team to have the scooter picked up and relocated to a different location. If you have other concerns, please email us at [email protected].

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@derekpearcy Hi Derek! Thanks for reporting this issue to us! We will make sure that this will be forwarded to our team so that they will be aware of and take immediate action as soon as possible.

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@JSPtweeting Hi Jay, we haven't received any reports about scooters being down in SF. Can you send us an email at [email protected] with a screenshot of the error you're getting? Our team will be happy to assist you with this.

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@anroTapia Hi Anro, thanks for reaching out. Please send us an email at [email protected], our team wi;; be happy to assist you regarding this issue.

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@niw Thanks for reaching out, can you send us an email at [email protected]. Our support team will address this concern immediately.

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@nikibrown Hi Niki, please send us an email at [email protected], I sent a note to our team to address your concern immediately.

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@oliwilks Hi @oliwilks can you send us the location of this so we can work with our operations team to investigate and move the scooters.

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@alech Hi Alexander! Thanks for reaching out. Our operations in SF starts from 6 am to 9 pm daily. This is why you're unable to see any rentable scooters as of the moment. If there is anything else we can help you with, kindly contact us through email at [email protected].

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@MissionBay15 @SkipScooters Thank you for bringing this to our attention. We will work with our operations team to investigate and address this immediately.

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@nicraymond @SkipScooters Hi @nicraymond, we apologize for that, can you send us a DM with the address so we can have our team pick it up. https://t.co/UmwqXHtVT7

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@gregaetch @SkipScooters @ATX_311 @DowntownATXInfo @austintexasgov Thank you for bringing it to our attention. We already coordinate with our back end team, and they will take care of it.

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@pynkshadie @SkipScooters We don't have any plans for Las Vegas at the moment, but we're always hoping to expand and bring our scooters to new communities that are interested!

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@NielTennis @SkipScooters Do you have any info that you could provide about these incidents? You have our apologies for those experiences, but we do not condone sidewalk riding in anyway. If you can provide us details regarding the time and location we can investigate and follow up on these Riders.