@VerizonSupport The automated service already tested everything and detected a problem. They were unable to resolve it over the phone and transferred me to speak to someone. As you know I was on hold for over an hour. So I really don’t know what you need to research!!
@VerizonSupport my landline, tv and internet are all down. Automated service detected a problem and transferred me to speak to someone. Have been on hold for almost 35 minutes!!! Seriously???
@VerizonSupport I could not get the outside box open. None of the sockets fit. I have unplugged the basement battery multiple times to no avail. I have now spent 2 + hours on this. I need a technician ASAP.
@VerizonSupport It does not look like what you sent. It is the mail FIOS box mounted to the house and does not have a screw that uses either a flat head or a phillips.
@VerizonSupport On the back up battery? No I was trying to check for that but with no working internet I could not get the answer to load. I did unplug the battery and plugged back in.