Shelby Lancaster

[Shelby Lancaster @Sklancaster86]

@Delta $1200 tickets from Richmond to Michigan,screaming kids and solo parent,@Delta employees wearing pajamas checking us in, ZERO communication from @Delta as to why my family was deplaned trying to visit 92 yr old. gma. 4 hour phone hold #neverflydetla

[Shelby Lancaster @Sklancaster86]

@Delta Horrific and traumatizing experience trying to visit my 92 year old grandmother with my 15 month old and 8 year old niece at 5am on 7/24. I was deplaned for not adding "infant" to my ticket. Screaming baby, sick child, single mom and ZERO help from your staff. Deplorable