@discord So based on what I’m seeing in this “thread”, one of the suggestions are making it into the app.
This is wild, one of the top messaging apps in the world can’t make a thread. Maybe ask @discord_support for help. It’s not like they’re busy helping your customers.
@ragocraft@discord@discord will fail if it never prioritizes improvements to @discord_support
They have an abysmal track record and as more people experience how bad it is, they will begin exploring alternatives.
@discord_support@MissFushiGaming What step should they take after that system won’t restore their account?
The attack most people are seeing is stealing discord login token and in some cases email login tokens. Even if other verification methods are present, your system will only restore via the email account.
@discord_support@Kingst3rr Still waiting for resolution for account security tickets from last year.
Your system closes unresolved tickets and refuses to keep them open when you respond that it’s unresolved.
@discord_support@melly___xox Same thing happened with every ticket I’ve submitted. I’ve mentioned this dozens of times, yet you do nothing to resolve these issues.
Every ticket is just closed unresolved.
You are essentially complicit in allowing hackers to retain private information due to your failings.
Wondering if after nearly 9 months @discord_support will actually handle the tickets I opened with them and told the bot aren’t resolved.
@discord will lose a subscriber over it next month.
A shame to not support your paying customers.
Not sure basic support is a wild request.
@discord Customer support.
It’s astonishing after 11 years it’s non-existent.
Currently @discord_support is just an automated mess that can’t solve basic issues and fails to escalate problems it can’t solve.
@discord But it does matter when accounts get compromised through phishing scams and @discord_support does nothing to fix the problem.
And double the problem because the scammers also get all your info from DMs and @discord_support won’t lock clearly compromised accounts.
@Aedrareforged@HeyRaziel_@GIshayu It’s not really unfair to call it dead, but there is a pulse.
Around late 2024 it started to get consistent updates every month. They’ve introduced a couple new skins and mounts as well as significant mechanic tweaks
It will also be featured in the esports at blizzcon 2026.
@discord_support @Hydraa_ow Get ready to have your ticket closed automatically. Opened several tickets about 8 months ago, they all just get closed without ever being resolved. Worst support at any company
@discord_support@galactadragon Your system automatically closes tickets even when you tell it the pro or is not resolved. So “as long as the ticket is marked as Open” is sort of pointless.
@maps_black@elonmusk it looks like grok translate is taking extreme liberties.
The Spanish just asks what is your opinion of Israel. The translation decides to fabricate a defense of Israel.
Regardless of one’s opinion on Israel, this is a major issue.
@discord_support@lauti_crespo Opened tickets and DMed around September about a compromised account that has access to my personal data, you’ve closed the tickets and ignored appeals and DMs.
@discord When will we see @discord team up with actual customer support?
@discord_support doesn’t actually offer support and enables phishing.
Personal data is stolen and they simply refer you to the automated system which ignores and closes tickets.
@dammit2h3ll@discord@discord_support Don’t worry about not being able to report people, @discord_support doesn’t do anything about stuff like that anyway. They basically have to say something explicitly illegal to trigger the automated systems.
@discord doesn’t actually do anything helpful like what you need.
@divinegames@discord_support Had a friend in the same situation back in September. Their account is still controlled by the hackers. @discord_support did nothing. Every ticket regarding it was automatically closed by their automated system.
@discord is complicit in the phishing by their lack of action.
@KenAshcorp@discord_support@discord_support is practically an accessory to the hacking and sale of accounts at this point. Their lack of support in clear cases is beyond negligent.