SmartAction by Capacity

SmartAction by Capacity is a leading AI-powered virtual agent solution for contact centers over voice, chat, and SMS. #AIWithAHumanTouch

[SmartAction by Capacity @SmartAction]

😱🎃Happy Halloween from SmartAction!🎃😱

If your customer service is ghoulish, let SmartAction be your secret weapon for scarily good service! 👻💬 #AIautomation #HappyHalloween

[SmartAction by Capacity @SmartAction]

#generativeAI vs. #conversationalAI — which is truly RIGHT for your contact center? Use our latest guide to determine which technology, if not both, is best suited for your contact center. Download our guide here: https://t.co/fiP8P9Nqe0

[SmartAction by Capacity @SmartAction]

It's time to start automating your contact center calls - but which should you start with? Download our guide, "Top 4 Call Types to Automate," as we've chosen four primary call types that are the perfect place to start when implementing AI! https://t.co/qYCrjJCMe5

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AI can transform contact centers, but sometimes it's daunting to know where to start. With our AI Starter Kit, you'll have the resources needed to help you understand AI technologies, evaluate key metrics, and choose the right AI vendor. Download now: https://t.co/Rs3Y5LHhcq

[SmartAction by Capacity @SmartAction]

Boost your contact center's performance with guide and worksheet, "Top 15 Contact Center AI KPIs You Should Be Tracking." Use our list of top 10 KPIs to track efficiency, customer satisfaction, and human and live agent productivity. Dive in now! https://t.co/R9TSUAhkQa

[SmartAction by Capacity @SmartAction]

🛡️💪Security is our top priority. That's why NOVA offers state-of-the-art data security features. Discover all of NOVA's exciting, innovative features here: https://t.co/xgr96HMPUs

#SmartActionNOVA #SmartActionfunctionality #AIAutomation #NOVAai #SmartActionFeatures

[SmartAction by Capacity @SmartAction]

We helped DSW reduce handle time while boosting #CSATScores by 30% through an #AIPoweredVirtualAgent. 🤖🌟Check out their full case study here: https://t.co/6I25yX6Kfp

#CustomerSuccess #CSAT #TestimonialTuesday #CustomerExperience #DSW #SmartAction #ResultsMatter

[SmartAction by Capacity @SmartAction]

👍🚗The 2024 AAA Automotive Summit was a great event! We celebrated 10 years of being a AAA Preferred Supplier, met some amazing people in the industry, and auctioned off a brand new pair of Bose headphones.🏆Looking forward to next year!

[SmartAction by Capacity @SmartAction]

There are dozens of key terms in the world of AI automation that are crucial to understanding how conversational AI works and elevates contact centers. Use our online AI glossary to learn the primary AI terms that may come up in your AI automation journey: https://t.co/KBjNSIPsi1

[SmartAction by Capacity @SmartAction]

We had a blast on Day 1 of the AAA Automotive Summit, from engaging conversations to amazing Topgolf. Day 2 is officially here, and we can't wait for more insightful sessions and networking opportunities.

#AAAAutomotiveSummit #Networking #IndustryLeaders

[SmartAction by Capacity @SmartAction]

▶️🤖🚀Watch NOVA in action and unlock the potential of your contact center! Drag-and-drop functionality, real-time updates, and ironclad security - all wrapped up in one user friendly, innovative platform💻: https://t.co/WOEZ3Kf29Z

#SmartActionfunctionality #SmartActionFeatures

[SmartAction by Capacity @SmartAction]

Many AI providers are now offering both #generativeAI and #conversationalAI, but which is right for your business? Use our guide to determine which technology is best suited for your contact center: https://t.co/zcDGmw9lLj

[SmartAction by Capacity @SmartAction]

🛫 See you tomorrow at the AAA 2024 Automotive Summit! If you're attending, be sure to stop by the SmartAction table to say "Hi"! 👋

[SmartAction by Capacity @SmartAction]

Looking to streamline your contact center with AI automation but not sure where to start? Our guide, "Top 4 Call Types to Automate," highlights the best calls to automate first. Download now and take the first step towards a more efficient contact center! https://t.co/LHccyhNNgr

[SmartAction by Capacity @SmartAction]

Unlock the potential of AI for your business with our AI Starter Kit! From understanding AI terms to evaluating vendor options, this kit has everything you need to kickstart your AI journey. Download your kit today! https://t.co/keoibs2Jya

#AIStarterKit #ConversationalAI101

[SmartAction by Capacity @SmartAction]

🤖By revamping their CX with an AI-powered virtual agent, Purchasing Power reduced agent call volumes by more than 25% and increased their Net Promoter Score (NPS) by 17%.🌟📈 Learn more about their success story here: https://t.co/HLNtBqsZRN

[SmartAction by Capacity @SmartAction]

Attending the AAA Automotive Summit next week? Be sure to stop by the SmartAction by Capacity table to enter to win a FREE pair of Apple AirPod Max Headphones! 🎁🎧

[SmartAction by Capacity @SmartAction]

Use our guide and worksheet, "Top 15 Contact Center AI KPIs You Should Be Tracking," to determine your current contact center metrics and track areas of improvement going forward. Download Now: https://t.co/I6jmjj5TrH

#contactcenterKPIs #csatkpis #SmartActionAIStarterKit

[SmartAction by Capacity @SmartAction]

Revolutionize your contact center operations with NOVA! Designed for ease and efficiency, NOVA offers a low-code dashboard, call recordings, dedicated hypercare support, and so much more. Revolutionize your customer experience now - learn more about NOVA: https://t.co/AVln7UUjyz

[SmartAction by Capacity @SmartAction]

Take your contact center to the next level with NOVA! Designed for ease and efficiency, NOVA offers a low-code dashboard, call recordings, dedicated hypercare support, and so much more: https://t.co/TV3Bj3qbVq

#NOVAai #SmartActionFeatures #SmartActionAIStarterKit