Nikki Smith

[Nikki Smith @Smith010203]

@British_Airways sad to hear a colleague is now also having similar to the poor service I received...#BAappaling expected better, utter cr@p

[Nikki Smith @Smith010203]

#unforgettable YES for awful appalling non-service @British_Airways full of promises, fail to deliver or deal with anything professionally

[Nikki Smith @Smith010203]

@British_Airways could learn a thing or two from IHG (Hol Inn) fantastic customer service as usual and so polite 😀 #BAappalling

[Nikki Smith @Smith010203]

British_Airways #BAappalling have you sacked all your customer service team & replaced with 'tweet deleters'?! Absolute joke of a company!!

[Nikki Smith @Smith010203]

British_Airways #BAappalling have you sacked all your customer service team & replaced with 'tweet deleters'?! Absolute joke of a company!!

[Nikki Smith @Smith010203]

British_Airways #BAappalling, deleting my tweets won't make the problem go away, showing some actual real customer service might #simples

[Nikki Smith @Smith010203]

British_Airways #BAappalling, deleting my tweets won't make the problem go away, showing some actual real customer service might #simples

[Nikki Smith @Smith010203]

British_Airways #BAappalling inept at everything. Lost me for life as a customer, but gained me for life venting on Twitter #ineptitude

[Nikki Smith @Smith010203]

British_Airways can apparently do nothing about the weather (get that bit), or their inept call centre or inept website...err #BAappalling

[Nikki Smith @Smith010203]

British_Airways 29 days of non-service, just gets worse. Taking legal advice. No refund for cancelled flight although promised #BAappalling

[Nikki Smith @Smith010203]

British_Airways inept, totally inept. Cancel a flight and can't even sort refund. Fail to respond via any method AWFUL AWFUL AWFUL COMPANY

[Nikki Smith @Smith010203]

Lovely...did nothing at all. More proof of inept & uncaring company that doesn't believe in customer service 😒 #BAappalling #expected better https://t.co/X3564PivXw

[British Airways @British_Airways]

@Smith010203 Hi Nikki. We're following you now so please feel free to DM your full name, case ref, email and postcode. ^DS

[Nikki Smith @Smith010203]

British_Airways inept, totally inept. Cancel a flight and can't even sort refund. Fail to respond via any method AWFUL AWFUL AWFUL COMPANY

[Nikki Smith @Smith010203]

British_Airways 29 days of non-service, just gets worse. Taking legal advice. No refund for cancelled flight although promised #BAappalling

[Nikki Smith @Smith010203]

@British_Airways @Alex_Cruz #flytoserve #BAappalling another appallingly inept DM from BA...they'll contact me in due course NOT GOOD ENOUGH

[Nikki Smith @Smith010203]

@British_Airways @alex_cruz #flytoserve or in this case don't fly, don't serve but keep the money and ignore the customer... #BAappalling

[Nikki Smith @Smith010203]

@alex_cruz Appalled by lack of service from BA, cancelled my flight 3 weeks ago, promised refund, not happened & won't respond! #BAappalling

[Nikki Smith @Smith010203]

@British_Airways totally awful responses via DM-no clarity, ownership, surely someone in BA still believes in customer service?! Seems not!!

[Nikki Smith @Smith010203]

@British_Airways cancelled flight, promised a refund 21 days ago, not happened, isn't keeping my money tantamount to theft?! #BAappalling

[Nikki Smith @Smith010203]

@British_Airways day 21 of appalling non-service...Flybe, Ryanair & Easyjet all much better customer service #shouldbeashamed #BAappalling