The delay made me to rush for my connecting Virgin flight which was full + no cabin bag space. Had explained this possibility to the rep in Mumbai who was dismissive and https://t.co/EOBVgey79R may have reasons but your reps should be polite and explain these to passengers.
@Virgin@VirginAmerica Recently while travelling from Mumbai to JFK, I requested to check in my carry-on bag due to space issues on flights. The rep rudely refused, saying the flight was empty, which wasn't true. The flight was full and delayed.