Sohini Ganguly

A perpetual student of Life

[Sohini Ganguly @SohiniG]

@amazonIN @AmazonHelp U guys lie and change responses as per your convenience and harass customers, waste their time going back &forth. U cud have been transparent from day 1 that u'll be of no help and I wudnt have wasted my time & energy on reaching out so many times. Shameful

[Amazon Help @AmazonHelp]

@SohiniG The resolution shared by our Social Media team over chat is absolute.

-Kesha

[Sohini Ganguly @SohiniG]

@AmazonHelp Why can't you organise a call back and close this once and for all? I have been spending days on this stupidity of yours, what's so difficult in getting an item picked up? Shameful that a reputed org like Amazon is this incapable to address an open complaint since a month.

[Sohini Ganguly @SohiniG]

Massive harrassment by @amazonIN since a month,on pick up of order no 2774715. After multiple follow ups, still no update or call backs, pathetic customer service, and the item is under A-Z protection. After a month, bound to tweet as no other way to escalate, this is URGENT!

[Sohini Ganguly @SohiniG]

@AmazonHelp Are you guys dumb? Or just blindly send replies without reading the response of the customer? How many times do you ask the same question, do you expect different replies every time? @amazonIN @consaff @jagograhakjago @consumercourtin

[Sohini Ganguly @SohiniG]

@AmazonHelp The claim was filed earlier and it says to pack the item, since it's a bulky sofa set I already mentioned multiple times that it can't be done by means they agreed to get it picked up as it is on call and chat, now I'm back to square one

[Sohini Ganguly @SohiniG]

@AmazonHelp @amazonIN The same thing, that I need to file a claim under A-Z and the 4th agent also disappeared, i have been at it for an hour again and this is all I've been doing for a month now, do you even care to close this?

[Sohini Ganguly @SohiniG]

@AmazonHelp No resolution yet, just the same standard response @amazonIN. Time to upgrade your customer care service. Your good for nothing responses just show how much you care about your already tormented customers

[Sohini Ganguly @SohiniG]

@AmazonHelp They were also of no help, i was transferred to 4 different agents on one single chat, yet no resolution. This is pathetic service and harrasment @amazonIN @consaff @jagograhakjago @consumercourtin

[Sohini Ganguly @SohiniG]

@AmazonHelp I have had enough, you need to arrange a call back, and ensure the product is picked up latest by tomorrow, I refuse to be part of your horrid customer service where there is no resolution or even the intent to fix the issue.

[Sohini Ganguly @SohiniG]

@AmazonHelp Do you even bother to read what your customer needs? Or do you just want to agitate an already irate person by asking the same questions time and again? I have clearly mentioned I need a call back where the call doesn't get disconnected and noone bothers to connect again.

[Sohini Ganguly @SohiniG]

@AmazonHelp You expect your customers to be your slaves and keep on calling, chatting, tweeting for a basic return. I refuse to explain my situation beyond this, if you have any respect for irate customers who've had enough, you'll arrange a call back and close this by 28th April.

[Sohini Ganguly @SohiniG]

@AmazonHelp If this is again a way to kill time and harass customers for having ordered a bulky and expensive item, there is no point in escalating this, seems its way beyond anyone at Amazon to provide decent customer service

[Sohini Ganguly @SohiniG]

@AmazonHelp I don't understand how else to reply to the same query again and again. I was told it will be picked up but they have failed on multiple dates, and noone has bothered to call me back. Aren't you supposed to resolve this or at the least know of the issue based on the order no?

[Sohini Ganguly @SohiniG]

@AmazonHelp The product was supposed to be picked up at numerous dates and times which never happened, noone bothered to show up or revert either. I need it to be picked up at the earliest, please arrange

[Sohini Ganguly @SohiniG]

@consaff please help with update on grievance no 3649769, there has been no update and no revert from the airline. The status seems to be closed but i have not been informed or reverted to. Thanks!

[Sohini Ganguly @SohiniG]

No revert,not a care in the world. Finally registered a legal complaint, thanks @GoFirstairways for not prioritising your customers & turning a deaf ear to all your customer woes, despite so many follow ups, that too when you have manhandled and destroyed my bag.@OnlineLegalInd

[Sohini Ganguly @SohiniG]

@GoFirstairways Pathetic service, look how you manhandled and destroyed my checked in bag. I need immediate response and remedy to your carelessness. PNR shared for action.

[Sohini Ganguly @SohiniG]

@GoFirstairways And I repeat I haven't received any mail or call so far.

[Sohini Ganguly @SohiniG]

@GoFirstairways Pathetic service, look how you manhandled and destroyed my checked in bag. I need immediate response and remedy to your carelessness. PNR shared for action.

[Sohini Ganguly @SohiniG]

@GoFirstairways What does it take for @GoFirstairways to revert to their customer concerns? That too for their own pathetic service? @consumerforum_ need intervention!

[Sohini Ganguly @SohiniG]

@TheCharlieBot1 This is the service provided and then no response from customer care cell either. Noone has reached out to me yet, it's been 10 days.

[Sohini Ganguly @SohiniG]

@GoFirstairways Pathetic service, look how you manhandled and destroyed my checked in bag. I need immediate response and remedy to your carelessness. PNR shared for action.