@NianticHelp why are you not addressing that many players are not getting the +10 Ranks despite the fact that we purchased the Go-Pass Deluxe +10 Ticket in advance via the Webstore?! #pokemongo
@pokewoodtheater @NianticHelp I have the same problem. You have to contact the support. It happened to me last year too and it took them 1 oder 2 days and they gave me the 10 ranks afterwards.