Sonalika Matta

[Sonalika Matta @SonalikaMatta]

@zeptocares You can reach out now !

[Sonalika Matta @SonalikaMatta]

@ZeptoNow its been 3 days now since my issues has been resolved. I have sent multiple emails but no response!

TK3FD4E9BA116

[Sonalika Matta @SonalikaMatta]

@zeptocares How much time?

[Sonalika Matta @SonalikaMatta]

@ZeptoNow its been 3 days now since my issues has been resolved. I have sent multiple emails but no response!

TK3FD4E9BA116

[Sonalika Matta @SonalikaMatta]

@MyNykaa Ticket number- 12836334, i ordered products on 18may and recvd on 23may, there were 4 products which were missing. Raised the issue on the same date but no update, its been 8 days now. I have not rcvd any refund or the products. Its frustrating. Kindly check the issue.

[Sonalika Matta @SonalikaMatta]

@MyNykaa

[Sonalika Matta @SonalikaMatta]

This is extremely frustrating I have ordered products on 18th, received on 23 may, 4 items were missing, i raised a complaint no update on that. Its been 8 days now, what kind of service is this ? Ticket- 12836334, @MyNykaa please check and resolve this asap.

[Sonalika Matta @SonalikaMatta]

This is extremely frustrating I have ordered products on 18th, received on 23 may, 4 items were missing, i raised a complaint no update on that. Its been 8 days now, what kind of service is this ? Ticket- 12836334, @MyNykaa please check and resolve this asap.

[Sonalika Matta @SonalikaMatta]

@MyNykaa i have placed an order on 18th and there were few products not delivered. Its been 8 days now, no resolution, no update, i spoke to 5 different people and everyone asks me to wait but no one gives a timeline. Ticket- 12836334, i am extremely frustrated.

[Sonalika Matta @SonalikaMatta]

I have attached the screenshot of your helpline desk kindly check the date of response and now its been 20 days still nothing.

[Sonalika Matta @SonalikaMatta]

@TurkishAirlines its been almost 3 months now since i traveled with you. I have been waiting for the claim settlement for like 2 months and no response. Case id -2024099948
Could you please advise a specific date or how many days would it take ?

[Sonalika Matta @SonalikaMatta]

@TurkishAirlines my reff no- 2024099948 its been more than a month now i have been chasing you guys for the claim settlement. I have provided banking details as well but no response. Kindly look into this.

[Sonalika Matta @SonalikaMatta]

@TK_HelpDesk I have already raised multiple queries on that page i think you guys do not bother to understand. I would request you to sort this matter ASAP. settle the claim and end this harassment or send me a new bag at my address.

[Sonalika Matta @SonalikaMatta]

@TurkishAirlines its been more than 2 weeks since I reported my baggage damage. And all your team could get back to me was with a compensation of 23USD is it kind of a joke or are you guys trying to harass me ? My bag costed around 200USD,

[Sonalika Matta @SonalikaMatta]

I have shared a proof of the email your team sent me.

[Sonalika Matta @SonalikaMatta]

Case id -2024099948

[Sonalika Matta @SonalikaMatta]

And you are paying me off with 23USD? It has been a complete harassment where i have to follow up again and again and this matter has not been resolved yet. I cannot even buy a new bag with that amount. I feel like laughing on this behaviour.

[Sonalika Matta @SonalikaMatta]

No response! @TurkishAirlines

[Sonalika Matta @SonalikaMatta]

@TK_HelpDesk my bag was torn because of your staff’s negligence and when i raised a query they told me that the claim cannot be done as it is a cosmetic damage and the bag is in the functioning condition. My bag was torn which cannot be fixed.

[Sonalika Matta @SonalikaMatta]

My reff- 2024099948, i have been trying to get this resolved from past 2 weeks and your team doesn’t give a proper response. This is the worst experience i have ever faced. I would never recommend @TurkishAirlines to anyone. Please get this resolved asap.

[Sonalika Matta @SonalikaMatta]

My bag was not just scratched but was torn which cannot be repaired. I would never ever recommend @TurkishAirlines to anyone. I had the worst experience. I would request you to look into the same and settle the claim for the bag you have damaged.

[Sonalika Matta @SonalikaMatta]

@TurkishAirlines I have tried to get through to your baggage team from past 2 weeks now but all i get in return is that you cannot settle the claim for my baggage which was torn due to your staff negligence. Reff- 2024099948

[Sonalika Matta @SonalikaMatta]

You guys have sent me an evaluation result where your team mentioned that is was a cosmetic damage which means my bag is i. The working condition and its functioning is not affected. I think your team members did not check the photo properly.