Sonia dower

[Sonia dower @Soniadower2]

@virginmedia You could offer to compensate us foe having to buy data from a different supplier so we can access the internet and work from home

[Sonia dower @Soniadower2]

@virginmedia no internet service for three weeks and shockingly bad customer service. Unbelievable you can take that long to fix a problem offer no customer support and charge £240 if I cancel my contract. Work from home? How????

[Sonia dower @Soniadower2]

@virginmedia My frustration is that you’re not offering any alternative or support or compensation while they continue to work on fixing the problem. It’s just not good enough and words are easy - actions speak louder I’m afraid. Suggests you don’t really care about your loyal customers

[Sonia dower @Soniadower2]

@virginmedia Thanks but that isn’t helpful. We have no data and can’t work from home and you haven’t offered any interim solution or compensation- I’m currently having to buy in another service

[Sonia dower @Soniadower2]

@virginmedia That it won’t be fixed until 23 July and it’s been out for a week already!

[Sonia dower @Soniadower2]

@HolidayExtras your current refund policy is misleading and disgraceful blatantly highlighting full refund on bookings yet placing in small print that is via voucher. Most companies are showing flexibility you seem to prefer duping customers. Shocking tactics at this time.

[Ⓜⓐⓡⓚ Ⓡ Ⓦⓘⓛⓢⓞⓝ🇬🇧 @biggabreakfast1]

@Soniadower2 @HolidayExtras Exactly the same happened to me just now @paullewismoney look!

[Sonia dower @Soniadower2]

They are unbelievable in a world of competition I hope people don’t use them in future - plenty of better companies and the bad ones will suffer

[Ⓜⓐⓡⓚ Ⓡ Ⓦⓘⓛⓢⓞⓝ🇬🇧 @biggabreakfast1]

@Soniadower2 @HolidayExtras Exactly the same happened to me just now @paullewismoney look!

[Sonia dower @Soniadower2]

@HolidayExtras unbelievably underhand practices duping customers ain’t booking through them even though the travel industry is in turmoil. They have changed their policy - advertising free cancellation - then putting into tiny small print actually that’s a voucher.

[Sonia dower @Soniadower2]

@virginmedia your customer service is beyond awful not only is my broadband service experiencing problems but it’s impossible to speak to anyone to get help. How can you continue to be in business when you treat customers with such disdain