Sophia

[Sophia @SophBar88]

@BootsUK Hi. Royal Mail was meant to deliver my items on Mon 18/10, but today tracking shows that it has a Damaged Scan at the delivery office. Please can you help me get my order? Thanks.

[Sophia @SophBar88]

@sainsburys My son drunk some fruit slurp which tasted like strong chemicals on 02/06, luckily he didn't need medical attention. Ruislip store said it would be lab tested and I'll get the results Ref: ENQ-202406-1323. Still waiting for a reply. Kept a sample if you need to retest

[Sophia @SophBar88]

@JohnLewisRetail Hi. I returned 2 pairs of leggings in the same parcel via Waitrose. John Lewis only refunded 1 even though there where 2. Apparently you only received 1 pair. Will I be out of pocket now? Has someone taken my other pair? Please could you look into this. Thanks

[Sophia @SophBar88]

@RoyalMailHelp Thanks, just messaged you.

[Sophia @SophBar88]

@RoyalMailHelp Hi. Your tracking states my parcel was delivered today at 10am. It wasn't. I was in all morning and my CCTV shows no one from Royal Mail. Deliver address is correct. Don't understand what's happened. Please can you look into this for me. Thanks.

[Sophia @SophBar88]

@British_Airways What does "Potential service disruption may affect your journey. Please review your options below" mean? Are you going to cancel my flight? Are you suggesting I should rebook? Please clarify so our family holiday isn't ruined. Thanks.

[Sophia @SophBar88]

@BrenthamFurnish Hi. Trying to call you on Sat 10am, but phone message says your store is closed. Do you have the Ercol Bosco range in store? Would like to visit if you do. Please can you let me know . Thanks.

[Sophia @SophBar88]

@OhmeEV Hi. Please could you tell me how I lock my Ohme charger. I know you can set a schedule for 0% charge, but when a car is plugged in you can over ride the schedule to max charge. How does that stop strangers charging their cars? Thanks for your help.

[Sophia @SophBar88]

@clarkshelp Hi. Returned a pair of shoes to Clarks Outlet online on the 11th August via Hermes. It's been over 21 days now and I've not received my refund. Have emailed but recieved no response. Please could you look into this for me. Thanks.

[Sophia @SophBar88]

@Trespass Hi. Placed a click & collect order on the 10th July, it was dispatched on 13th. Still hasn't arrived. Website says I should get it 3-5 days after ordering. Customer services keep saying it will come tomorrow. Please can you look into this as I can't keep waiting. Thanks

[Sophia @SophBar88]

@sainsburys How do I formally complain to Sainsburys? Called your phone line. They said I just needed to tell them my complaint. Did that. Wasn't given a reference number or email to contact. Can I be sure someone will look into this for me? Will I get any response? Do you care?

[Sophia @SophBar88]

@sainsburys Ordered £8.60 worth of chicken thighs which you subbed with £18.66 of chicken breasts. Found out your substitution promise doesn't include "catch weight items" so paid £18.06 extra. Underhand way to get customers to pay more!! Not really an equivalent substitution!

[Sophia @SophBar88]

@RegattaOutdoors Just tried to but it say @RegattaOutdoors can't be messaged. Can you tell me how I can DM you? Thanks.

[Sophia @SophBar88]

@RegattaOutdoors Hi. Placed an order on the 4th July. You said it was despatched on the 7th, but when I track it on the Hermes website it says they're still waiting for it. Please could you tell me when I'll get my order? Many thanks.

[Sophia @SophBar88]

@RegattaOutdoors I have done and the response is that you're still waiting for an update from Hermes. Hermes still says they haven't got it. I've been waiting a week now. How long do I have to wait before you consider this parcel lost so that I can either get a refund or have the items resent?

[Sophia @SophBar88]

@GeoxCares Hi. Returned a pair of shoes via UPS on the 20th March. They're currently held in a London warehouse due to Brexit issues. How can I get my refund? Have tweeted and emailed Geox, but no reply. Understand it's a common problem. Can you help? Thanks.

[Sophia @SophBar88]

@Geox Hi. I returned a pair of shoes via UPS on the 20th March. They're currently held in a London warehouse due to Brexit issues. Will I still get my refund? Please could you look into this for me. Many thanks.

[Sophia @SophBar88]

@RoyalMailHelp Hi. Please could you tell me how to cancel an existing claim as the retailer has now refunded me even though the tracking still says the parcel is at Romford MC (sent 23rd Jan). Your website says to click a link, but there's no link! Thanks for your help.

[Sophia @SophBar88]

@MatalanHelp Hi. Placed an online order for 3 pairs of slippers. Delivery only contained 2 pairs. Slippers are in stock online. Received no email explaining why I wouldn't get them. Please could you send me the missing pair as I have 3 kids. Thanks.

[Sophia @SophBar88]

@columbia_eu Hi. I've just placed an order for 2 boys coats and forgot to apply the 20% off offer you have when you buy 2 kids items. Please would you be able to apply the offer to my order? Many thanks for your help.