@British_Airways Well, that was an absolute disaster. Zero help, the crew weren’t bothered. One guy w such severe & terrible frost bite he couldn’t even walk, wheelchair bound - your crew laughed at him. The others clearly traumatised with frost bitten faces & necks. All I asked for was kindness.
@British_Airways That’s not really good enough. I think you guys can do better than that....!? Why not keep up the customer service as per Daniel Thompson exceptional benchmark? It’s not hard to be kind, thoughtful and communicate to your fellow staff members to help other humans. #carrythemhome
1/2 Dearest @British_Airways, I’ve called the BA Gold no. but to no avail. My boyfriend has just been through hell in #Alaska. Stranded in the wild in -40 for over 15 hours. Three of the six have severe frost bite and one will lose some fingers. He is on the SEA-LDN BA48 today..
@madedotcom@Pat_McNulty 101247068 @pchainieux - your team should know my order# by now. Or use initiative to look up by name. Or just upgrade your customer service.