Sorry As A Service

Raising the customer experience standard

[Sorry As A Service @SorryAsAService]

@pipedrive sharing their experience using Sorry as a Service.
#CustomerExperience #CustomerService

[Antonello Schiavo @anto_schiavo]

🛠Tuesday Tools🛠

Express your human side with @SorryAsAService

A platform that allows companies to minimize any damage from a faux-pas, by making #customers happy with physical delights

It's already used by #companies like Transferwise

👉 https://t.co/DdsKFPpdHP

[Sorry As A Service @SorryAsAService]

Let's be honest - who wants to receive email for Christmas? #trysorryasaservice

[Marko Srsan @msrsan]

[COUNTDOWN - 10 DAYS] Come join @eamonncarey and me for the 3 month July-October @techstars London program. Applications close on Sunday, April 7th and you can apply directly here https://t.co/KhuFOpgf8g or DM me. #TSLondon /1

[Sorry As A Service @SorryAsAService]

Last week we visited one of our favorite customers - @DPD_UK ! We were amazed how innovative and customer centric can be such a huge company. Absolutely inspired!

[Sorry As A Service @SorryAsAService]

@joshelman @justmadhu Hi @justmadhu and @joshelman - are you looking for us? We have been delivering corporate apologies to some of the biggest companies in the world for quite some time now ;)

[Sorry As A Service @SorryAsAService]

@heatherdowie We do hope you can enjoy the biscuit! Wishing you the very best.
Sabine from @SorryAsAService

[Sorry As A Service @SorryAsAService]

@heatherdowie Hi @heatherdowie! Here are the ingredients:
Biscuit: Plain flour, Eggs, Unsalted butter, Sugar, Golden syrup, Salt, Vanilla bean paste.
Icing: Icing Sugar, Meringue powder, Cream of tartar, Vanilla extract, Edible sugar sheet, Food colouring (may include E124, E133, E104, E151)

[Sorry As A Service @SorryAsAService]

This month we reached a major milestone - 50 000 people all around the world has received "sorries" and "thank you's" through Sorry as a Service! #50000smiles

[Sorry As A Service @SorryAsAService]

Customer service done right.

[Sorry As A Service @SorryAsAService]

You love your customers, don't you? Why not send some love to the most loyal folks with love Emoji biscuit or mouth-watering chocolate box? Valentine's day is coming after all. https://t.co/nHHLCa7oBg

[Sorry As A Service @SorryAsAService]

If there's something you need to do, but struggle to get started, try this technique:

1. Identify where you have to get started
2. Count to 3
3. Start

Sounds like the most silly thing ever, but it works! #MondayMotivation #CustomerService #CustomerRetention

[Sorry As A Service @SorryAsAService]

Always treat the customer better than how you would like to be treated! #ThursdayWisdom #CustomerService #CustomerRetention #CustomerExperience

[Sorry As A Service @SorryAsAService]

Exceeding expectations work in every aspect of business. If you're in a position where you get to set the expectations, it's even easier to exceed them #CustomerService #CustomerSatisfaction #CustomerRetention #CustomerExperience

[Sorry As A Service @SorryAsAService]

Whatever your task is, doesn't matter if it's too big or difficult to comprehend, just start! It's the only way you'll get it done! #MondayMotivation #CustomerService #CustomerRetention #CustomerExperience

[Sorry As A Service @SorryAsAService]

How are you supposed to improve when you don't keep track of your performance?! #ThursdayThouhts #CustomerService #CustomerExperience #CustomerRetention

[Sorry As A Service @SorryAsAService]

Kudos to all you CS agents out there keeping up the good work even when the customer is upset! #CustomerService #CustomerSuccess #TuesdayThoughts

[Sorry As A Service @SorryAsAService]

It's not that hard. You have three choices: Start, Continue, and stop. Stop overthinking it! #MondayMotivation

[Sorry As A Service @SorryAsAService]

If you're at work, give your customer that #FridayFeeling ! #CustomerService #CustomerRetention #CustomerExperience

[Sorry As A Service @SorryAsAService]

In order to get your message across in #CustomerService , you must first understand their problem in order for yourself to be understood. #CustomerRetention #CustomerExperience #friyay

[Sorry As A Service @SorryAsAService]

Always give more than people expect. Exceed expectations, especially in #CustomerService. #ThursdayThoughts