@beacorre You're on the right track girl., financial ombudsman is your best option, but first you need to exhaust HSBC's complaints procedure and allow for their final response.
BW
@NissanUK Hi JEM someone called about 10days ago & going to comeback with outcome of his findings, however haven't heard anything & don't have contact
@jackthewack14@NissanUK Nissan tells me b'cos my usage are shorter trips in traffics,etc When doing 40miles daily, travels to France, Scotland & Midlands in 5 mths?
@jackthewack14@NissanUK Point though, I've a Peugeot family car with DPF and only used for school runs and the occasional family trips but never had a DPF problem
@jackthewack14@NissanUK Hi! Have you had similar experiences with Nissan then?
I've good number of Nissan owners support & happy to appear on media coverage with me