Sparklight

Fiber-powered internet connecting you to what matters. 24/7 Tech Support: or 877-692-2253.

[Sparklight @sparklightcares]

We are closely monitoring the progress of Tropical Storm Edouard so that we may respond appropriately should the need arise. We urge our customers to stay safe and follow the directives of local public safety officials.

In the event the storm impacts our internet, cable, or

[Sparklight @sparklightcares]

Should you continue to experience service issues, please reboot your modem. For additional assistance, tech support can be reached at 877-692-2253.

Rebooting your modem: https://t.co/lKlEJJagXh

[Sparklight @sparklightcares]

Fiber Damage-related Service Interruption Alert [Edna, TX] [6:37 p.m. CDT]: We're aware that some customers in the areas surrounding Edna, TX are currently experiencing internet, phone, and video service disruptions due to fiber damage impacting our local network.

[Sparklight @sparklightcares]

* Resolved *

Update 5:22 p.m. CDT: Crews are hands off and any remaining impact to services for customers have been restored. We’re so sorry for any inconvenience caused and thank you again for your patience as we worked to restore all services.

[Sparklight @sparklightcares]

to continue serving our residential and business customers.

For the most up-to-date information and alerts, visit the National Hurricane Center website: https://t.co/yVGogoohmP

[Sparklight @sparklightcares]

We are closely monitoring the progress of Tropical Storm Edouard so that we may respond appropriately should the need arise. We urge our customers to stay safe and follow the directives of local public safety officials.

In the event the storm impacts our internet, cable, or

[Sparklight @sparklightcares]

phone services, we keep our customers updated on our Facebook page and with recorded messages at 877-692-2253.

We ask for your patience and cooperation as we ensure safe and effective operations before and after the storm. Our priority, after ensuring our associates' safety, is

[Sparklight @sparklightcares]

and teams are continuing their efforts in the field. We know how frustrating service interruptions can be and sincerely appreciate your patience and understanding. We'll continue to share updates as more information becomes available.

[Sparklight @sparklightcares]

Update 2:44 p.m. CDT: Repair work remains underway. Crews have been clearing the area, preparing a new section of line, and completing the necessary groundwork so the damaged portion can be safely replaced. This remaining work is an important step toward fully restoring service,

[Sparklight @sparklightcares]

@juanBentezg037 (please note the disclaimer for this feature if you joined us from one of our family brands: https://t.co/KLWT2czrpC.

[Sparklight @sparklightcares]

@juanBentezg037 if you joined us from one of them: 877‑692‑2253 | https://t.co/or2CCKi017

✅ Download the MySparklight mobile app: https://t.co/LDWgiYUd6I | https://t.co/tM8Z76llrt

✅ Check for an Outage on our website

[Sparklight @sparklightcares]

@juanBentezg037 our digital footprint, so some notification tools for our app and website may show no outage and are not available just yet.

✅ Sign up for SMS Text alerts: https://t.co/tM8Z76llrt | https://t.co/2l2dwuowdZ

✅ Call Customer + Tech Support which includes family brands

[Sparklight @sparklightcares]

@juanBentezg037 Additionally, below are a few other ways to monitor your service directly as this page is not monitored 24/7:

DISCLAIMER: For awareness, we’re continuing to integrate all of our family brands and service areas into

[Sparklight @sparklightcares]

@juanBentezg037 Hi Juan, I'm sorry to hear that you're without service and apologize for any inconvenience caused. Please contact our 24/7 technical care team at 1-877-692-2253 to report the service outage so we can work on getting this resolved for you as quickly as possible.

[Sparklight @sparklightcares]

We know this is frustrating and appreciate your patience as we work to get everyone back online. Should you continue to experience service issues, please reboot your modem. For additional assistance, tech support can be reached at 877-692-2253.

[Sparklight @sparklightcares]

Update 9 a.m. CDT 9/1/26: Service has been restored for most affected customers. Our crews are back on-site this morning to continue working on the remaining area impacted by the damage that required additional troubleshooting.

[Sparklight @sparklightcares]

We'll continue to share updates as more information becomes available.

[Sparklight @sparklightcares]

Update 6:58 p.m. CDT: The damaged sections have been removed, and crews are now carefully inspecting the line to ensure there are no additional problem areas before beginning the fiber splicing process. Thank you for your patience and understanding.

[Sparklight @sparklightcares]

We know how important it is to stay connected, and we're very sorry for this disruption and we'll continue to share updates as more information becomes available.

[Sparklight @sparklightcares]

Crews are on site and working to safely untangle the damaged line so repairs can begin. Once the line is cleared, teams will continue restoration efforts as quickly as possible.