First weekend back from the summer holiday and @virginmedia can’t even do the minimum and provide us internet to operate. They can book an engineer after 4 days, so well done, I guess!!!!
@virginmedia No outages reported. Next door shop also has complete loss of service. Your help centre has done nothing after my call from 9am this morning and as a result of my call just now, the engineer visit is scheduled for THURSDAY!!!!
I have already lost a days worth of business!!!
@firstmile how do you explain to all my rightfully aggrieved fellow residents why you aren’t able to do your job? @CamdenCouncil why is there no penalty for this?
@thameswater you have now made me wait for over 6 hours with no communication. It’s is 21:27 on a Saturday night, I have a flooded basement and no idea how I am going to be able serve customers tomorrow. How is this acceptable?
@thameswater@CamdenCouncil walk in to work today to see and hear this being done on our doorstop. No advance warning whatsoever. What is the point of all the initiatives being introduced by the Govt when we face this on what is supposed to be a busy week back? Explanation?
@NoblyPOS All organisations have issues but more often then not it’s their communication that is the most crucial. One fairly bland “we’re dealing with it” email over a busy weekend just doesn’t cut it. #BadCustomerService#UnhappyCustomer