SpiderOak Assist

Securing the world's data. Customer support for @Spideroak. Answering your questions from 8 am to 4 pm US Central time. GPG Key -

[SpiderOak Assist @SpiderOakAssist]

@newspics @SpiderOak @davidpearah Hi there! It looks like support has reached out previously to ask for additional information that we need to help resolve your issue. We would love to get that info so we can better assist. I’m happy to shoot you a DM so we can get you taken care of.

[SpiderOak Assist @SpiderOakAssist]

@Roswell477 @SpiderOak Hi Roswell! I'm glad to help - can you DM us with your email?

[SpiderOak Assist @SpiderOakAssist]

@flyindaplane @SpiderOak Hi there - we’re here and glad to help! Please feel free to DM and I’m happy to give you personalized service with your account.

[SpiderOak Assist @SpiderOakAssist]

@AvrahamAdler @SpiderOak We are still actively supporting and happy to help you out! Feel free to DM and we are happy to connect you with individualized support.

[SpiderOak Assist @SpiderOakAssist]

@flyindaplane @SpiderOak Hi there - happy to help you with this! Do you mind DMing me with your email? I'm happy to check into this for you.

[SpiderOak Assist @SpiderOakAssist]

@Photo_Artisan Hi there - glad to help take a look at your account. Feel free to DM and we can help you out.

[SpiderOak Assist @SpiderOakAssist]

Our final cluster, dc2-19, is now online and operational. All accounts should be back online. Please DM if you continue to experience account issues.

[SpiderOak Assist @SpiderOakAssist]

@kevola @SpiderOak Hi - please do not contact a third party for assistance with your SpiderOak ONE account. Please, contact only us via x or SpiderOak support. We cannot guarantee that a third party will help you, or isn't trying to scam you.

[SpiderOak Assist @SpiderOakAssist]

@AvrahamAdler @heyanabelle @SpiderOak Wonderful to hear, and we are always here if you need anything else!

[SpiderOak Assist @SpiderOakAssist]

@DennisShimer @SpiderOak Hi Dennis - we are here and glad to help. May I reach out via DM?

[SpiderOak Assist @SpiderOakAssist]

@erwan_glbrt We can help! Can you DM your email or may I DM you?

[SpiderOak Assist @SpiderOakAssist]

@CraigMurphy8881 Hi Craig - our support is online and we are responding to support tickets in the order we receive them. I’m happy to check on your individual case here for you. I can help with your account.

[SpiderOak Assist @SpiderOakAssist]

We continue to experience outage issues on our final cluster, dc-19. We are working on the cluster throughout the weekend and will have another update on operability by Monday. Please continue to DM so we can offer individual support.

[SpiderOak Assist @SpiderOakAssist]

@marcospruit @CraigMurphy8881 Hi Marco - I’m glad to help you with your account via DM if it’s okay to reach out.

[SpiderOak Assist @SpiderOakAssist]

@CraigMurphy8881 Hi Craig - we are working with accounts on an individual basis and invite users to dm us here or contact support for more info.

[SpiderOak Assist @SpiderOakAssist]

@failedbiologist I'm so sorry to hear this and we understand the frustration. Please feel free to DM - we are glad to give account assistance via DM if you'd like.

[SpiderOak Assist @SpiderOakAssist]

Monday update: We are working on the operability of the final cluster, and are confident this cluster will be online by the end of the week. Please feel free to continue to DM with questions or for account support.

[SpiderOak Assist @SpiderOakAssist]

@AvrahamAdler @SpiderOak Hi Avraham - you won’t lose your account and we are working through tickets as quickly as possible. I’ll have an update for you on your case today.

[SpiderOak Assist @SpiderOakAssist]

@AvrahamAdler @SpiderOak Hi Avraham! Let us know if you didn't get the most recent DM! We are here.