@newspics@SpiderOak@davidpearah Hi there! It looks like support has reached out previously to ask for additional information that we need to help resolve your issue. We would love to get that info so we can better assist. I’m happy to shoot you a DM so we can get you taken care of.
@flyindaplane @SpiderOak Hi there - we’re here and glad to help! Please feel free to DM and I’m happy to give you personalized service with your account.
@AvrahamAdler@SpiderOak We are still actively supporting and happy to help you out! Feel free to DM and we are happy to connect you with individualized support.
@kevola@SpiderOak Hi - please do not contact a third party for assistance with your SpiderOak ONE account. Please, contact only us via x or SpiderOak support. We cannot guarantee that a third party will help you, or isn't trying to scam you.
@CraigMurphy8881 Hi Craig - our support is online and we are responding to support tickets in the order we receive them. I’m happy to check on your individual case here for you. I can help with your account.
We continue to experience outage issues on our final cluster, dc-19. We are working on the cluster throughout the weekend and will have another update on operability by Monday. Please continue to DM so we can offer individual support.
@failedbiologist I'm so sorry to hear this and we understand the frustration. Please feel free to DM - we are glad to give account assistance via DM if you'd like.
Monday update: We are working on the operability of the final cluster, and are confident this cluster will be online by the end of the week. Please feel free to continue to DM with questions or for account support.
@AvrahamAdler@SpiderOak Hi Avraham - you won’t lose your account and we are working through tickets as quickly as possible. I’ll have an update for you on your case today.