SpotifyCares

Official @Spotify support. DMs currently not monitored. For any help with your account or the app, reach out to our team at

[SpotifyCares @SpotifyCares]

Hello there. We'd love to take our hands into this issue. To give you the right attention, could you provide us with some details about what's going wrong on your side? If you're seeing an error message, a screenshot would be helpful; just avoid sending personal information such as emails or passwords. We'll be waiting for your reply!

[SpotifyCares @SpotifyCares]

Hi there! We understand you're having trouble with your music on both the web player and app, and we're here to help. For the web player, try switching your PC's audio output in your system settings (e.g., from headphones to speakers). For the app, we recommend doing a clean reinstall using these steps: https://t.co/V44myKl5zJ. Let us know if this does the trick!

[SpotifyCares @SpotifyCares]

@maxwelllUX Hi again. Thank you for letting us know this. Write us again an email at [email protected]; you'll receive a response shortly after.

[SpotifyCares @SpotifyCares]

Hey there, Jake. We understand being logged out of your account is not ideal. In order to check your account's login status, contact us via https://t.co/VUboR0INvj from the browser you used last time to subscribe.

If that link doesn't open, write us an email at [email protected] from the inbox linked to your Spotify account or from the inbox linked to your deleted Facebook profile, you'll get a response on that inbox afterwards 👍

[SpotifyCares @SpotifyCares]

Hi there. Podcasts usually include some advertising. This has been the case since the early days of podcasts, and continues to be true today, including on Spotify. Therefore, even as a Premium user, you may receive advertising or sponsored messages when playing a podcast. Note that as a Premium user, you still enjoy an ad-free music listening experience. Let us know if there's anything else.

[SpotifyCares @SpotifyCares]

@wizzyfirstson You're welcome. We're here if you need us!

[SpotifyCares @SpotifyCares]

Thanks for keeping us updated! If it keeps showing you the same new plan options, send us a message here: https://t.co/zD4hsbMIfB. We want to check what is happening from our side and make sure everything is in order with your subscription. If you prefer, you can also email us at: [email protected]. We'll be waiting for your reply there!

[SpotifyCares @SpotifyCares]

Hi there! We'd like to help get this sorted out for you. To keep your account details safe, we'll need to take a closer look on our end. Get in touch with us via the link: https://t.co/zD4hsbMIfB - you don't need to be logged in to start the conversation or send an email directly at [email protected]. Once you're there, we'll dig into this together. We'll be here if you need help with anything else!

[SpotifyCares @SpotifyCares]

@JaclynShore Hey there, Jaclyn. In order to check your account's login situation, contact us via https://t.co/wu4Bo0lPBT. If that link doesn't open, write us an email at [email protected] from the inbox linked to your Spotify account, you'll get a response on that inbox afterwards 👍

[SpotifyCares @SpotifyCares]

@Alss7 ¡Hola! Gracias por contactarnos. Queremos asegurarnos de investigar en detalle lo que sucede con tu suscripción. Envíanos un mensaje a través del siguiente enlace para que lo revisemos juntos: https://t.co/Tg5dwUHMOb. ¡Quedamos al tanto!

[SpotifyCares @SpotifyCares]

@henrythepen Roger that. We'd suggest getting in touch with our team via email directly at [email protected], so we can take a closer look. Don't worry, we'll get this sorted for you as quickly as possible.

[SpotifyCares @SpotifyCares]

Hi there! We'd like to help get this sorted out for you. To keep your account details safe, we'll need to take a closer look on our end. Get in touch with us via the link: https://t.co/zD4hsbMIfB - you don't need to be logged in to start the conversation or send an email directly at [email protected]. Once you're there, we'll dig into this together. We'll be here if you need help with anything else!

[SpotifyCares @SpotifyCares]

@xilol_3 Hey, thanks for reaching out! This doesn't sound right. We'd suggest getting in touch with our team directly at https://t.co/Tg5dwUHMOb, so we can take a closer look. Don't worry, we'll get to the bottom of this.

[SpotifyCares @SpotifyCares]

Thanks for letting us know. If you haven't already, we'd recommend checking your junk folder and making sure you have enough email storage and that you're logged in to the right email address. If you still can't find any emails, you may reach out to our web messaging team so they can take a closer look: https://t.co/zD4hsbMIfB.

[SpotifyCares @SpotifyCares]

Hey! Thanks for letting us know. No worries, we've got you covered. We'd recommend ensuring that Offline mode is toggled to ON (green) in your app's settings. Also, it's possible that your downloads are incomplete or corrupted. There are more details for offline listening here: https://t.co/b6bsJwwJap. To help us check your account in private, contact us directly here: https://t.co/IV4su7pcnF. We'll be on standby.

[SpotifyCares @SpotifyCares]

Thanks for the info. While Spotify for Linux is not actively supported, our engineers do work on it when they get the chance. You can find more info and how you can install the app here: https://t.co/zM49KE8tTw
Also, you can join the conversation on our Community, as it seems like other users are having similar issues: https://t.co/WUCyM9xkNT
Any update on the matter should also be communicated there, so keep an eye out for that.
If you need anything else or have more questions, let us know - we’re always here to help 😊

[SpotifyCares @SpotifyCares]

Hi! We’ll help you get to the bottom of this. Because this requires us to ask personal information, it's best to reach out directly to our web messaging team at https://t.co/zD4hsbMIfB. You can start a conversation with our team without logging in using that link. We're just here if you need anything else!