m!_!h€€d

Technology enthusiast | Computer geek | pastime reader, photographer.

[m!_!h€€d @SpunkyBloke]

@alawwalsabcare Personal details sent via DM. I am awaiting confirmation that the 1,290.83 SAR credit and ledger cleanup will be finalized before the May 10 deadline.

[m!_!h€€d @SpunkyBloke]

I've an active SAMA case [C2604075898] regarding a systemic AQSAT billing error, unauthorized debt acceleration, & unresolved duplicate payments by @alawwalsab. My case [CAS-348353-G7L1L0] is marked as 'Final Stage' but no action taken. Requesting urgent resolution. @SAMAcares

[m!_!h€€d @SpunkyBloke]

@ZainHelpSA @CST_KSA Final Update: Ticket EC0000415294 is now officially marked as 'Completed' by @CST_KSA. Service is fully restored with the 3-month compensation active on all SIMs since 20.04.2026. Appreciate the decisive action from the CST and the eventual resolution from @ZainKSA. Case closed.

[m!_!h€€d @SpunkyBloke]

@ZainHelpSA @ZainKSA I’ve been a loyal customer since 2016. My 3-month Unlimited 5G bundle has been incorrectly capped at 10GB on secondary SIMs. I have sent proof in DMs hours ago but still no ticket number or resolution. Please check my DM and provide a reference number now.

[m!_!h€€d @SpunkyBloke]

@ZainHelpSA @CST_KSA @ZainKSA Status remains 'Follow Up' with no technical progress. Documentation of the ongoing delay for @CST_KSA.

[m!_!h€€d @SpunkyBloke]

@ZainHelpSA I am done with menus. SIM ...7059 is at 295MB & about to fail. This is a confirmed mapping error for @CST_KSA complaint EC0000415294. Zain is withholding Unlimited service I paid 1,148 SAR for. Fix the PPG profile refresh now. @ZainHelpSA @ZainKSA

[m!_!h€€d @SpunkyBloke]

@ZainHelpSA @CST_KSA Generic replies don’t restore blocked service. My 2nd SIM is at 295MB. Your system is still failing to provide the Unlimited 5G I paid 1,148.85 SR for. @CST_KSA complaint EC0000415294 is active. Skip the scripts & have PPG manually refresh the profile before this line goes dead.

[m!_!h€€d @SpunkyBloke]

@ZainHelpSA Day 9: Still no fix from @ZainKSA @ZainHelpSA. Secondary SIM (...7059) is now at last 295MB before total cutoff. @CST_KSA complaint EC0000415294 is active but service remains throttled by an incorrect 10GB cap. I have paid for Unlimited, not 10GB. Fix the provisioning mapping now

[m!_!h€€d @SpunkyBloke]

@ZainHelpSA @CST_KSA I’ve already provided all details in DM & via the official ticket CS0000139563313. I’m not starting a new support menu while my line is blocked. The matter is now with @CST_KSA under complaint EC0000415294. I’m waiting for your regulatory team to fulfill Unlimited plan I paid for

[m!_!h€€d @SpunkyBloke]

@ZainHelpSA Formal escalation filed with @CST_KSA (Complaint: EC0000415294) regarding Zain ticket CS0000139563313. Service has been blocked for 6 days despite full payment of 1,148 SAR. Waiting for the regulatory team to resolve this provisioning failure. @ZainHelpSA @ZainKSA

[m!_!h€€d @SpunkyBloke]

@ZainHelpSA @CST_KSA Day 6: Final notice for CS0000139563313. One SIM is hard-blocked, another is nearly out of data. PPG has failed to refresh my profile for 72 hours. Escalating to @CST_KSA tonight. Total service failure despite paying 1,148 SAR for Unlimited. @ZainHelpSA @ZainKSA

[m!_!h€€d @SpunkyBloke]

@ZainHelpSA Day 5: Still no fix for CS0000139563313. One secondary SIM is blocked (0 - MB), and the second has dropped to 7.31 GB because it's still using the wrong addon. Why has PPG done nothing since Monday? Escalate to a supervisor now. @ZainHelpSA @CST_KSA

[m!_!h€€d @SpunkyBloke]

@ZainHelpSA The 10GB cap is still draining my service. Secondary SIM (...7059) is now down to 7.52 GB and the other remains totally blocked. Your PPG team has done nothing since yesterday. I will be submitting all these timestamped screenshots to @CST_KSA on April 16. FIX IT. CS0000139563313

[m!_!h€€d @SpunkyBloke]

@ZainHelpSA The DM only says to wait until 4/16/26. Meanwhile, one of my secondary SIMs is completely blocked (- MB) and the other is draining 10GB of 'addon' data instead of using my Unlimited plan. Why is PPG taking 24+ hrs for a simple profile refresh? CS0000139563313 @ZainHelpSA @CST_KSA

[m!_!h€€d @SpunkyBloke]

@ZainHelpSA @CST_KSA @ZainHelpSA Still receiving canned responses. My account is stuck in a provisioning loop between a 10GB addon and my Unlimited 5G plan. One secondary SIM is already at 0MB. Please have PPG manually refresh the account profile today. Ticket CS0000139563313. @CST_KSA

[m!_!h€€d @SpunkyBloke]

@ZainHelpSA @ZainKSA @CST_KSA False resolution. @ZainHelpSA marked my ticket as resolved but the 10GB cap still blocks my service. My router is still offline. This is manipulation of ticket stats. My screenshots shared in DM from 11:10 AM today prove the error is still there. FIX IT. @CST_KSA @ZainKSA

[m!_!h€€d @SpunkyBloke]

@ZainHelpSA The private message only says to wait until 4/16/2026. My service is still hard-blocked today. Why does it take 4+ days to remove an incorrect 10GB cap from an Unlimited account? This is a simple technical mapping error. @ZainKSA @CST_KSA

[m!_!h€€d @SpunkyBloke]

@ZainHelpSA Still waiting for a fix on CS0000139563313. Ticket is 'Accepted' but my family remains without service. The provisioning error is clear in the DMs I sent. Please escalate to a Senior Network Engineer now. Day 4 without service. @CST_KSA

[m!_!h€€d @SpunkyBloke]

@ZainHelpSA @ZainKSA Ticket CS0000139563313 NOT resolved. Agent called 19:11 & HUNG UP when I asked for English. Unacceptable for a customer since 2016. 10GB cap is still blocking my Unlimited 5G. Do not close ticket. Fix the mapping now or I escalate to @CST_KSA immediately.

[m!_!h€€d @SpunkyBloke]

@ZainHelpSA Ticket number received: CS0000139563313. Thank you for escalating. I am expecting a quick resolution for this 'Unlimited 5G' mapping error as discussed in DM. I look forward to your update. @ZainKSA