Square Support

Official @Square Support. 🌎

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お気軽にご質問をお寄せください！

[Square Support @SquareSupport]

Sometimes it takes additional time for engineers to investigate and release a fix before issuing credits automatically. This includes time for them to investigate reports and ensure it's a known issue across multiple accounts rather than individual issues for individual accounts. We are happy things are working for you now, though!

[Square Support @SquareSupport]

@the_yeti_barber Send us a DM and we can work on this together! https://t.co/1BxE8pWsAW

[Square Support @SquareSupport]

@ThanetDear We've responded to your DM and will work with you there!

[Square Support @SquareSupport]

@PeerThru Thanks! We responded to your DM a few hours ago!

[Square Support @SquareSupport]

@DigiKintyre You should be able to see this under "reports." If you can't, please send us a DM and we can look into what is going on. Thank you! https://t.co/1BxE8pWsAW

[Square Support @SquareSupport]

@NoticeMeMedia This sounds extremely frustrating. Can you please send us a DM so that we can look into this with you? https://t.co/1BxE8pWsAW

[Square Support @SquareSupport]

@mugshoepencil You are able to do this! Try going to "Reporting" and editing the date on your reports. If you're still not seeing it, please send us a DM so we can get screenshots and see where you're getting stuck. https://t.co/1BxE8pWsAW

[Square Support @SquareSupport]

@EloNYC27 Please send us a DM so we can look into this with you! https://t.co/1BxE8pWsAW

[Square Support @SquareSupport]

@itsagentorange We are so sorry to hear this. Can you send us a DM and we can look at your account with you? https://t.co/1BxE8pWsAW

[Square Support @SquareSupport]

@ThanetDear We definitely don't want this experience for you. Can you please send us a DM explaining what happened so we can look into the details? https://t.co/1BxE8pWsAW

[Square Support @SquareSupport]

@dobbys4roger Hi! Square automatically calculates and displays applicable sales and meals taxes at checkout, but you as the merchant are responsible for allocating and remitting those taxes; we don’t file or pay them for you.

[Square Support @SquareSupport]

@Julia370436837 We are so sorry to hear this. Can you please send us a DM so we can look at your account specifics with you? https://t.co/1BxE8pWsAW

[Square Support @SquareSupport]

@PeerThru No, reporting for previous years has not been removed. Please send us a DM, we can look into this further for you!

[Square Support @SquareSupport]

@bmaraj92 Please send us a DM, we can take a further look into this for you.

[Square Support @SquareSupport]

For security reasons, if you no longer have access to the phone number you set up for 2-step verification, you’re not able to change it directly in the app. You’ll need to verify your identity with our support team by phone and they'll be able to update it for you. Get in touch on 1-855-700-6000, line are open Monday–Friday, 6 a.m.–6 p.m. Pacific Time.

[Square Support @SquareSupport]

@HoppyHacker72 If you'd like to send us a DM we can help troubleshoot the issues you're seeing. Alternatively, get in touch with support via 1-855-700-6000, available Monday - Friday, 6 a.m. to 6 p.m. Pacific Time, or via chat at https://t.co/NwbVrGjiLh .